Follett has been a wonderful company for over 140 years and they have survived by making changes when necessary. This is one of those times. On our worst day we are twice as good as our competitors and it's because we are wiling to make changes before they harm the organization. Look at B&N- they hung onto Brick & Mortar bookstores when everyone knew the future was online trade books, they didn't change and now they are a train wreck. Keep the faith.
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