Not Surprised Outsourcing for ACC; Message for AECCSS employees The Technical Assistance Center (TAC) will soon participate in a pilot program to test the long-term viability of outsourcing services through an existing University partnership. The pilot is targeted to begin Monday, Jan. 20, 2014 . We will partner with a company called HCL and will leverage agents in India to support the anticipated increase in call volume surrounding the undergraduate rollout of New Classroom. These agents will continue to take a portion of technical support calls throughout the duration of the pilot. The rest of ACC is just a matter of time. How should we handle this? Be happy and content in the red socked lined unemployment line. How should I handle any personal feelings I have for or against the TAC pilot? The pilot in TAC provides an opportunity for the University to explore ways the organization can provide effective customer service while maintaining financial stability. We ask that you maintain your professionalism throughout the pilot phase and not share your personal feelings with others, including students.
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When I first became employed by UOP, I grew to love the company. The benefits, the knowledge and opportunity they provide is awesome. Sad to say though that over time this position has been belittled more and more. So many changes and bad directors that took this department back and forth have just about killed the spirits of this department. Now its like this department gets tossed around because the employees are looked at as a cost rather than a revenue saver. The constant queues and business of this department show just how much the students and faculty need to have a first class support line. Its hard to say I love my job because everyday there is a constant worry about whether or not there will be a job to go to tomorrow. TAC was a good place to be yesterday, tomorrow and each day after seems to get darker and darker. I have hoped and prayed and tried to ignore the fact that my job may be taken by some Indian overseas. Now its time to stop worrying and realize that losing my job is not a matter of "IF" but more like "WHEN." -Tac will soon be gone so another COO can be hired.