They say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services -- and, more important, powering innovation. 15% of non-IT respondents say their companies' business users are very or completely satisfied with quality, timeliness, and cost; 30% of IT pro respondents think satisfaction is that high.
18 replies (most recent on top)
Offshore sourcing is all about the kickbacks certain people are getting and hooking up their families with a cash cow. The new leadership around here makes me sick. Forget about being qualified, just one hand washing another all the time. But you will never be able to wash your stink off!
The code from these companies is a mess it is/will be a nightmare to maintain.
which means that eventually the weight of outsourcing's poor performance will bring them down. It will just take time because senior management is going to keep covering for them.
Its quite simple. Poor performance is replaced.
Indian IT outsourcing has become a commodity business with no innovation and nothing to offer other than questionable rate savings.
Same here, only different Indian firm.
Not in my area. All Infosys.
Any existing Follett IT employees working on new initiatives or is it the consultants doing this work?
Hi, Edelman. "Visionary" or not, I haven't found ML's statements to be particularly reliable.
ML is a technology visionary and previous CIO at a much larger company. Seems like a good source.
"ML gave IT a D+". Consider the source.
I agree 100%. IT needs to look internally rather than externally on why things are changing.
If a company is happy with performance and service they do not make a change. I heard from a Follett employee that ML gave Follett IT a D+.
I agree 100%. IT needs to look internally rather than externally on why things are changing.
If a company is happy with performance and service they do not make a change. I heard from a Follett employee that ML gave Follett IT a D+.
I am a developer and your comment you've meet many I calling your BS on that. Developers get deadlines and the ones I know, which is a lot, work on avg 80 hrs a week. When they are not on the job, there are building their own apps or gaming. Again look at stats. US workers are the hardest workers in the world, according to all reports. "The average US workweek is 41 hours, 3 hours longer than Britain’s and even longer than in Germany, France, Spain, or the Netherlands (see the Table below).
32% of American employees work 45 or more hours, compared with 18% in Germany, and 4% in France.
Only in the UK does the percentage of employees putting in these long hours approach the US one."
http://www.voxeu.org/article/americans-work-long-and-strange-times
I've met IT workers in the US who "work from home" and get $90K+ and full benefits. They put in about 3 hours of "work" a day, 4 days a week... Hence the dissatisfaction from the department. I guess if the company figures out that it's IT departments is milking money, they simply outsource to India, ending up with bad service from India as well. Cheaper bad service is better than expensive bad service...
Can't fix stupid, exactly why your company is outsourcing.
and maybe it isn't why.
They also say you can't fix stupid.