Maybe Follett can do what it always does and just add some freight charges and some COPAR to everything. For years, that worked, right?
Instead of COPAR, you guys could charge COBTSUAAC = Cost of being totally screwed up as a company.
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I used to calculate this factor a few years ago. Factor always went up and never came down even with fluctuating transportation costs.
The name of the game is maximize short term profit and bonus.
Totally missed the market of changing times. Sad really.