Lipstick on a pig.
This is the kind of problem you get when a completely non-techie tries to run a tech company. Anyone with a real technical background can instantly tell that FA is crippled by bad design at every level from the backend to the UI. If anything, the UI was the least of the problems with Fusion. (Not saying the UI isn’t bad, it’s demonstrably horrible. But all the tech under the hood is even more broken.) The entire architecture is a complete and hopeless mess that we will never be able to dig ourselves out from.
But our CEO, who’s tech skills end at being an Excel power user, looks at it and thinks the only issue is a bad UI. This is common for non-technical people. The only part of software they can reason about is what they can literally see. All the behind the scenes stuff is just magic to them. And that’s OK if you are only an end user. But such a superficial and shallow understanding if our own software from the person leading the company will prove fatal to us in the long run unless that person is replaced.