If you’re a Band 6 people leader in the CXO, you’re impacted. About 90% of Band 5 is impacted and already informed on Monday.
At this rate, I don’t have much hope for individual contributors. I also don’t know what Tanya is going to do with her VP, Digital Channels title.
Good luck everyone
@dx Whoever that person was.. Survived this layoff. Unbelievable
@b4 Sounds like NM to me?
@b8 Nothing to do with them being women. That was to help identify them, nothing more. The 95 years of Verizon baggage they carry, is the point.
@b7 clearly written by a man who has been laid off, hates women, and hasn't discovered the power of AI to improve his poor writing skills
How 3 women with nearly a century of Verizon employment between the three of them, were anointed to create the "new" CXO, and decide who stays and who goes is the real crime here. The Hatchet, the Yes-Woman and the Nasty one.
@b3 No, someone under Chris Paul. Still employed at Verizon.
@b1 dory?
@az BH was the first (and now, last) chief customer experience officer in Verizon history lol
Sharing my personal experience, I wanted to bring some fresh ideas to the table. So I proposed something to the digital team and showed them social media posts where people are asking for that feature and some were giving negative sentiment.
This lady who was incharge of that portion of experience came with a nasty attitude in the meeting and then she said .. I do not care what people have to say about Verizon on Twitter or Reddit.
Can you imagine a customer experience person saying that in a room full of people?
I had a very bitter taste in mouth with that team.
They were upset that since it was not their idea so they have to put brakes to it. And no you can’t touch their experience.
@ad no, cx and cxo are very different. One is a customer facing call center role. The other is operational product owners.
@an if you had to work for that wa-ker BH, you’d be grumpy too!
@ak all C Paul did was walk around with grumpy face on
You two done je-king each other off?
@aj I can’t count how many times Chris Paul overrode him just because he was a VP.
Chris Paul and his team would always find reasons to stall everything.
@ag Chris is objectively bad, but Atal is not much better as a leader. Still lots of scheming, over-promise + under deliver, and disconnected from what is actually happening on the ground. Maybe OK as a department head for his specific functions, but not as an overall org leader. Last rumor I heard is he'll be shipped off to GTS so he can keep focusing on solutions in search of problem.
@ag that’s hilarious.
@ae Chris Paul is the most unfortunate thing happened for Customer experience.
They should have promoted Atal to take over the entire experience but guess top leadership is still blind and taking stupid decisions by axing the people who actually get the work done.
@a3 Nancy has been put on "clean up" duty for Product & Revenue + Customer Exp. orgs. and she sees Tanya as someone she can trust to handle the dirty work of clearing house, and not play as many games as Chris Paul did. So, she's unlikely to go anywhere until Nancy's contract is up.
@a7 is customer experience CX and CXO the same?
@a2 It's Customer Experience
https://mycareer.verizon.com/career-paths/technology/customer-experience/
Given that the group didn’t hear from Tanya or Nancy for more than 30 seconds over the last 6 months, yeah, things aren’t looking good
Tanya needs to be let go ! She destroyed Value and is less than useless.
what is CXO?
Not CXO but have heard band 5 impacts have been going out