Verizon's CXO org will see a significan reduction in headcount on 7/16/2026. Once they make the announcement, then the remaining personnel will see a reorganization where they move to other parts of business / organization is disbanded.
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@h8
What do you do exactly??? Keep opening tickets with vendors on every issue?
@c8 seriously stay in your lane. You obviously have no idea how much goes into keeping the network running. Im in a huge area with 7 FEs and we cover 400 to 500 sites, no time to mess around. We ARE the ones picking up the slack from November. Kick rocks man
@cs any information regarding customer success being impacted?
This thread captures how silly CXO is. People are confusing Customer Success which is just customer service with Customer Experience Org (CXO) ..
What does that even have to do with cxo @c8
Verizon Cell techs don't deserve their 100K+ wages. All they do just open tickets with contractors on every issue while they do their personal stuff on company time and their managers don't care. Most of the Verizon cell techs are untrainable and useless who don't have basic knowledge about their jobs and some of them can't even tell SM from MM fiber. Just get rid of most cell techs and have a few seniors who will be opening tickets with contractors or have the NOC do it.
What teams under cxo?
What is Wael's TPD team? I thought he reports to the new CIO?
Wow I just realized Nancy Clark is the real hatchet man. She gutted customer service and even fake cried in a video while doing it in 2022. Then she gutted Value org and now CXO.
@OP Unfortunately, wireless workers are going to bare the brunt of the great 5G disaster
@an you are the culprit who took the entire ship down.. Shame on you and your leadership
@am As a member of the digital team-please go fu-k yourself.
Digital team is not product owners. Most don’t even have college educations. They started in customer care after working in a Store.
@ac it’s the digital product owners, design and operations of the customer journey.
The only culprit behind this downfall is the Digital Experience team and their massive egos.
C Paul team was the worst, and he’s the one who enabled it. Good riddance.
They’ll always find a way to stall a project. They have so-called product managers for every digital page—one for the Shop page, another for BYOD, another for Registration, and so on. Every one of them seems to have a massive ego and another reason to slow everything down.
Total scam- bigger than the GTS scam.
@ag we don't need no stinking engs no more!...we have Claude.....Dan. 😂
@ab There is a very unique team that sits under CXO, they are all technical product managers. Mostly engineers working from the business side of the world doing AI use cases. Wondering what will happen to them. I work with them closely from data team perspective.
What do you mean by disbanded ? Are they going to close all the channels ? Digital / Assisted/ Retail/ chatbot etc ?
@OP or not
@a6 customer experience operations
@a6 Customer service and call centers.
Customer support operations.
Design experience teams going to be sla-ghtered finer Paul and Dalton orgs useless
Hallelujah
Any idea on impacted headcount? Does this mean over designing will come to an end?
@a4 cuts range from 10% to 70%.
What is CXO?
@OP @OP+1kx3j0jwh
"remaining personnel will see a reorganization where they move to other parts of business".
I'm assuming that means they'll be absorbed into other parts of the larger Product and Revenue Org. or could we end up seeing something like Channels (app, web, chat, IVR, POS, ACSS) going to KZ's org, or Wael's TPD team?
Any idea of a number or percentage of those that will remain?