I've been with walmart for 9 years, started as cashier, CSM the last three years, and have only been coached once over something pretty small. Since, oh I'd say maybe late spring/early summer we have been just horrendously under staffed, to the point where it makes it impossible to get our CSM duties done because we are on registers keeping lines down, or overriding alcohol sales because 98% of our cashiers are minors. We even are expected to clean the bathrooms ourselves and push carts when THEY don't schedule any inside maintenance or cart pushers. The returns situation is constantly insane, and for some reason the bulk of that responsibility usually falls on CSM. My cashiers are not allowed to take their returns to the bins behind the service desk, they have to run them back to their dept. before their break, which does not work since we are so short handed, WE CANT HAVE THE CASHIER GONE FOR THAT LONG TRYING TO TAKE BACK RETURNS, otherwise our other cashiers will not be getting their breaks and lunches on time since i have to stagger lunches because we don't have proper staffing. The amount of returns from the front end piles up during the day because we are so short handed we don't have enough cashiers to delegate to take care of take backs/returns. Most mornings when I am opening CSM, I walk into 5+ carts FULL of returns. One time I counted 18 carts!!!! Over nights doesn't contribute anything for FRONT END of walmart anymore, at least not at my store. They leave one self check out bullpin open over night and one cashier and THATS IT. They take the csm and any of her extra help to other departments, so not only do I walk into carts and carts of returns, I also run into unworked front end freight/other departments freight. On top of all of this, CSM's do NOT get their 15 minute breaks like they are supposed to do, and are constantly being told they should take 30 minute lunches instead of their allowed hour lunch. Several times I have bled through my underwear due to not getting my proper breaks, or even enough time to just pop in the bathroom for a couple minutes to do my business and leave. During our layaway season this year, they took 3 of our cashiers and would schedule them "event associate"...SOMETIMES. Many many MANY times this past holiday season, we had no one scheduled in layaway all day. There were MANY a time where the CSM was not only running the front end, but also getting layaways out for customers. We would tell most of our layaway customers this year that it would be a 25+ minute wait for their items depending on the location. Towards the end of laway they had us completely move all the layaways into new bins by OGP, and MADE US PUT TV'S UP ON THE STEEL, to where we would have to get a ladder and help just to get them down.
There are many things that I am leaving out, that I am just too tired to remember at this point. Since the front end got our "new Team Lead" I have been coached twice, within one month. I got given an ultimatum today to either step down or get coached due to a customer complaining about me being rude 3 weeks ago. For one, why am I being coached for something NO ASSISTANT, OR ASSOCIATE was around to hear. So they will take the word of a customer over an employee who has been there 9 years? Other CSM's I know have had letters to the president written on them about them being rude, but have never been coached like I have. CSMing with a skeleton crew is extremely starting to affect my mental health, and as much as I want the money for the position, I just can't go on being treated so poorly.