You're doing a good job trying to get to the truth. The problem is you're dealing with a bunch of liars.
They're telling you that we are still near 44,000 employees. Hiw can that possibly be when in the last year they've cut thousands?
They're telling you that they'restreaming. Cutting customer support, product management, development, and other areas that creat product growth is not streamlining. That's cutting out the heart of the compaus?
They tell you there's hybrid options. There are no such options. The only people who are work from home are sales and the company is whittling that group down as well. Those close to an office must report in. I'm sure the company didn't tell you that Frank monitors the badge swipes at office locations to ensure people are actually in.
In the middle of all the cuts, did you know that Frank sent a memo about the company being named to the American Opportunity list? People are losing careers and he's posting things that show how dense he is?
Did you notice how he's going after all the people who have been here for 15 years or more?
Did you notice how while he's cutting humans, he still has his lower Manhattan office?
A real leader finds ways to cut costs without cutting the heart of the company. A real leader would not be adding costs to the company while his people are suffering.
One service you could provide is to offer your readers a suggestion to not blindly renew with Fiserv. Add SLAs that have monetized repercussions in their contracts. Do not auto-renew. Now is the time to look at other core providers because Fiserv is cutting the support teams down to nothingness.