It's been said that HQ positions that have always been safe in the past are up next. It's cheaper to hire outside consulting firms than it is to keep the dozens doing the jobs.
Also, vendor centers are said to be used less and more corporate centers will be beefed up due to the recent closings. This will keep the "image" of the company in good graces with their customers and hope to have a lower retention rate. But with the restructuring of all of the call centers to maximize the space, sups and reps are going to hate their job because personal space will be eliminated. Welcome desk sharing!