I left VZW in 2016 after 20 years. I enjoyed good pay and benefits. For a long time my job was very satisfying and I was proud to be at VZW. However, the constant leadership changes, especially leaders moved from wireline to wireless, along with increased competition caused a culture shift so extreme I decided it was time to go. I've stayed in touch with friends at VZW and know that it has gotten worse since I left. That said, I am certain the union is not the answer, especially the CWA. It is a declining labor union with a terrible record of negotiating poor contracts for wireless employees. Just study the numerous contracts the CWA negotiated for AT&T Mobility employees over the last 15 years. When AT&T retail employees first signed up for the union in 2003 (back in "Cingular" days), and during every contract negotiating cycle since, employees wanted the union to negotiate limits on the company's right to change the commission plan and quotas. The CWA has never come close to achieving this for employees. Every labor contract covering Wireless retail employees includes a clause that gives the company the right to make commission plan and quota changes whenever it wants without union interference. The CWA has completely failed to fulfill its promises, yet it continues to collect dues from employees. The company is far from perfect and I agree with comments from employees about the negative changes, but sadly, the days of Verizon domination in the wireless market are over. No union, especially the CWA, can turn back the clock. The only winner of going union would be the CWA. It will collect dues even if it fails to help employees.