- Staff Reduction
Headline, Feb 2021: “Fiserv Continues as a Market Lead in Staff Demoralization”
More location closures, random roulette-style RIFS, 10 hours+ at keyboard as measured by multitude of new hidden tracking programs, removal any remaining employee perks will cause an even larger volunteer exit by formerly dedicated workers. Which leads to...
- Outages and Missed Deadlines
Not enough people to keep the software running, secure, and relevant. More demands by out-of-touch “leaders” who want more from less, but with the added “synergy” of the staff remaining having zero knowledge of the systems they support or build, as all the decades of knowledge have been shed from the company. Which leads to...
- Client loss
Clients become upset when the money they pay Fiserv is not helping their long outages or requests for more features. This leads to high demands by clients to fix the ship, or they will run to a competitor. Last remaining vestiges of knowledgeable staff will be wrongfully blamed, and fired or will leave voluntarily. Clients leave. Bad press all around.