@sal+1kcJ98f9 she isn't wrong that a lot of commercial account AMs do little to nothing at all and this is the reason for disastrous adoption of new technology or pure overselling of technology to commercial customers, and this isn't just the account managers either, you can find account SEs and PSSs who are practically no shows 90% of the time but still get paid, largely because they're paid against all the accounts in a region and not goaled on specific accounts.
The ELT and Sales management team at Cisco is a joke and everyone knows this, but Cisco has allowed account teams to get paid on non-strategic items while the extended teams which support them on the same technology can't retire quota at all for the same items an account team still gets 1:1 quota retirement, this is total bull and everyone knows it.
The last issue is we have a lot of old stuck in their ways account teams who simply cannot adapt to the new world we live in, so many grade 12, 20+ year employees are generally here for an easy paycheck, their usefulness at Cisco ended a long time ago and this needs to be fixed but if we are to fix the issues at this level, we need to fix the issues with the ELT as well.