I can't belive this ELT hasn't fired JP. The guy is a complete failure.
You might be right but the problems in Collab have been there much longer than JP. What did Amy achieve? What did Rowan achieve, apart from some nice hardware?
With respect to Webex, Cisco never saw MS Teams (or Lync for that matter) as a credible threat. Newcomers like BlueJeans were ignored.
The move to hosted PBX and call centre weren’t given credence. We launched rubbish like HUCS at multiples of competitor pricing. I remember hosting an EBC at Boxborough and the customer sharing their pricing from Avaya. It was embarrassing.
You can’t lay all the Collab issues at JP’s door. We made that market and then squandered it.