Verizon's decision to move the majority of NS IT work to TCS and Infosys is a high-risk mistake that appears to ignore the hard lessons from previous transitions. The last major Infosys-led engagement created significant disruption, operational challenges, and loss of momentum, yet leadership is choosing to repeat the same strategy without addressing the root causes of those failures.
This decision reflects a growing disconnect between executive leadership and the realities experienced by delivery teams, system owners, and business stakeholders. Instead of learning from past outcomes, leadership is reverting to a familiar outsourcing playbook and hoping for a different result.
The consequences could be severe—loss of critical domain knowledge, deterioration in service quality, slower execution, and increased operational risk across NS systems. What is most concerning is that these risks are well known and have been experienced before. Ignoring those lessons today will likely create far greater costs and disruption tomorrow.
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One catastrophe away from painful Congressional hearings.
You are 100% correct!