On the dreaded 7/16, will Customer Service / tech on the front line and or Case Mgmt be impacted?? Please share any details if known..
5 replies (most recent on top)
@a4 union is safe lol
This is going to be interesting considering training to turn Customer Service into tech2 starts next week.
@a4 Union represented employees are safe .
All, or at least the majority of CS in the near future is likely to be AI voice chat bots, especially given how sold Dan is on AI in general. Not sure we're there yet, so not inside info about this week, but eventually it is likely there will be very few human CS reps.
everyone is on the table to be laid off . If one of your “leaders” tells you you’re safe remind them what happened in 2022 to customer service. No one has ever been safe.