Regarding the layoffs at Centene Corp., the real problem is management, not the boots-on-the-ground employees. There are too many layers of unnecessary management pulling in great salaries. Middle management is mediocre and exclusively focused on metrics and numbers, which is the exact reason we lost so many members—because the resulting quality is deficient and mediocre.
How can anyone focus on quality and caring for the member when they are forced to handle 60 calls daily, just trying to reach that arbitrary quota of 60 members a day? Leadership thinks that because they have a Microsoft pilot, everything is fixed, yet CM Hero remains an outdated piece of trash. I cannot fathom how much they paid for that imbecile piece of software that they are trying to promote.
The issue stems straight from middle management, where there is zero innovation. Moreover, when you look at the staffing mix—such as registered nurses with only two years of college and CNAs—can you expect them to think above and beyond? Many of them do not write English properly, which is plainly evident in the notes that they produce.