It's interesting how, right at the end of Q3, a wave of questionable chargebacks gets thrown into the compensation checks of business sellers. Is this an attempt to manipulate the numbers for Wall Street?
What’s worse is that sellers are given just two days to dispute these claims and prove their innocence. It seems that, at T, you're guilty until proven innocent. Two days might sound doable, but then you find out your submission gets placed in a queue of 400+ similar cases—so backed up that it isn’t even reviewed for over a week.
Leadership suggests submitting a CAIRR ticket, but anyone who's been through that process knows the reality. CAIRR’s site itself displays a bright yellow banner stating that the average response time is 30 days—just for an initial reply.
This entire process feels criminal.