The systematic dismantling of the employee base within AT&T will amount sustained losses in both revenue and market share.
Ex-Employee:
- disconnects $160 per month in wireless services, TMobile gains a family of customers.
- disconnects $600 per month in wireless services for family/friends. Tmobile wins again.
- cancels $14.99 per month in HBO.
- disconnects $129 per month in Uverse cable services, and fees. Google Youtube Red or Hulu gains a new customer.
- disconnects $49 per month in broadband services. Installs Fiber with Metronet.
- declines to recommend AT&T services to anyone in neighborhood posting for advice.
- ceases to remit $179 per month in healthcare premiums added to AT&T coffers.
- purchases $4,000 worth of mobile device upgrades during next cycle from TMobile. (No more future lock-in contracts or device finance revenue for AT&T).
- moves Pension and 401k out of the hands of AT&T plan managers and administrators (mystery loss of $$ interest, admin, fund management fees, etc, to AT&T).
All told, it’s a large sum in both revenue and market share.
The erosion will prove to be long-lived. This doesn’t even begin to factor in the inefficiencies and costs that are incurred by replacing the employee with a shiny new one.
NO AMOUNT OF HUMAN ASSET REPLACEMENT, for preferred RTO location, age, race, or gender, will ever recoup what AT&T will lose.
One by One, Ex-Employees are Legion and we will conquer.