...was the excuse coming from Sears Holdings regarding speculations of Kmart shutting down and their claim of "a new way of doing things".
I don't know a whole lot about Kmart and if the jobs of its employees are simpler and more enjoyable. I highly doubt it, but it certainly isn't the case at Sears.
Everyone is under so much pressure to hit every single number and demand from corporate. We have to make do with less. Less hours for anyone who's not on commission or a manager yet so much is expected.
Sears is so interested creating convoluted and freqently changed standard operating procedures for everyday tasks. They see nothing wrong in using technology that never works, (ipads, SNCs, registers) slowing us down more and more. Sales people have to clean the store and put things away (and ring people up at the CAC) on top of their regular duties because the people that are supposed to do that are given no hours. Otherwise it will NEVER get done. We even run out of common everyday supplies like tape, soap and pens.
Even managers are getting burned out. Store managers are burning out like cheap lightbulbs, we go through one every year it seems. Makes you wonder if working at Sears is more sombering than being employed at a funeral home. Nobody seems happy here.