Five years of practise now so Cisco HR have the process finely tuned at this point.
You'd think so, but not so. In previous years, if you called the help desk #, they added a special option at the beginning for all impacted employees. This year, nada. In RTP, the outplacement company Cisco hired to assist us was not in the room that was on the HR Resource page. Go to the lobby ambassador to ask where they are and the LA doesn't even know that they're in the building, much less what room they're in. Is there a sign on the designated room telling us where to go instead? Hell no. Finely tuned my a$$. After turning in my laptop to the Local Technical Support Center (LTSC) on site and getting a receipt, my manager contacts me two weeks later asking if I turned in my laptop. He got a case saying my laptop was missing. I go by the LTSC and they tell me that the team in SJC is running 2 weeks behind because of the mass influx of laptops being shipped to them and they're the same 4-man team they've always been. You'd think they'd get some people to help, even if it's short-term contractors.