Just want everyone to know that this is a game of financial Jenga (registered trademark) and the employees are the pawns. They will cut hours, neglect store maintenance, get rid of employee discounts, cut payroll, work you harder, reduce or increase the temperature in your store, take away benefit, give you no incentive (raises), keep you in fear of losing your job due to store closings, violating some archaic rule they just made up or whatever until the end game Eddie and his boys have is completed. It really doesn't matter what you do, how hard you work, how much you stock, how profitable your store is , how long your lease is, where you are located, if your store is owned or leased, how you treat the customer, how many registers you have open, if service is a mess or any other thing that a decent retail operation would care about. it is all about credit card applications (which they get around $20 from the credit card issuer), the personal information of the customer (which they sell) and the extended warrenties which they make a percentage on. This business has failed and it was planned that way.
IF they really cared about the customer they would fix their stores, present a professional appearance, go out of their way to keep customers and employees happy, give an incentive to improve oneself which in turn would reflect well on SHC, have in stock what customers want, when they want it (or to put it another way "SYW", , have a computer system and technology that is in the 21st century (instead of having some motto of having employees "embrace technology"), and I could go on and on and so could you.
99.9% of the people at corporate are just like you-- they know nothing, they go to work and they hope they can get another day of employment. The only people who know are Eddie and the board of directors. Get a clue and get out. Don't be a pawn for someone elses enrichment