Thread regarding Humana Inc. layoffs

How many of us remember when HAH was Humana Cares? Management was always mostly anyway, very supportive and made it clear whenever we were instructed on something it was not punitive. The atmosphere was not as strict as it has become. Metrics were more fluid. There were not as many call reviews. I'm lucky to have a good coach who was here back then and yes like the recent posters said even with the coach support I get very nervous when I get that IM asking if I can talk.

Welcome to Humana

It is a sad environment! My first day at Humana, meeting my coach at a call center, our very first meeting- I was expecting your typical first day stuff, some of her background, some of mine, expectations, etc..... She looked at me and said "okay, these are some of the things you will get dinged for here," and proceeded to go down a lengthy list of things that will get you in trouble. My stomach dropped. What the hell did I sign myself on for? I felt like a little kid, no longer a professional or even an adult.

It's funny you say that, every time my coach sends an IM my stomach drops, I'd like the "you're not in trouble", sad our environment that's the first thing I think

Yeah, I don't think anyone begrudges the coaches for not knowing anything, it just becomes stressful when you are constantly discouraged from speaking up when something isn't working, could be improved, etc.... Especially if you came from a work environment where the culture was more open to constructive criticism on all sides.

When my coach sends an IM, it always starts, "don't worry, you're not in trouble.... " At first I thought it was meant to be funny/cute, until she clarified that others used to think an IM meant they were "in trouble." I feel like I'm in grade school. We are not "allowed" to question things like 2.0 glitches or talk time innacuracies on scorecards; we sure can't ask about the future of the position. It is all so stifling.

I realize I have gone off topic from OP post; this is just in response to last comment about coaches.

My coach knows nothing and gets annoyed, it seems, when asked...shes in the dark as well, tells us when she knows something, we will know something

I am relatively new on this site, so I can't speak up what has been accurate or inaccurate, but I have a question for anyone who sees no redeeming value to the discussion on this site? Why spend time on it?

For me, a teammate told me about the site and when I checked it out, it was eye opening in one big way - I realized I'm not alone in a lot of what I've been struggling with lately. Our coach is against discussion of anything that isn't considered "positive," so I was starting to wonder if it's just me. Why did I feel so valued at my last company and now I just feel like a person who can't do anything right?

So, I guess I've appreciated the bluntness and honesty on this site, versus the cultish rainbows-and-unicorns talk that I only ever hear on my particular team.

There was a meeting a long time ago where ER told us about stay healthy merging, it was on one of the slides

I'm also curious what correct predictions we have really made. Let's face it, we all knew there would be round 2. My son's goldfish could have predicted that. We were right about SH merging with At Risk, only because both stopped enrollments.

What else was predicted that has come to fruition so far?

@3prv....way to alienate the hcmss....hcmss, we don't all do that, we value you and your role

There are so many threads with information and misinformation....some have validity. Some didn't/don't. All we know is restructuring, metrics, and 2.0, and who has been impacted, and what it looks like could happen. Humana is hiring, hah is staying, PHC seem to be impacted....some posters are angry, some are thankful, some vent, some encourage....what do we know? We have our jobs today,and, like any business in this environment, it will unfold. Do the best you can at your job, and that's all you can do, or what's in your power. It's in your power to leave or stay.

Truth be told, we don't just, as one poster said "Education is a big portion of our role and we do refer our members to Social Services when it is appropriate", we refer when we don't have time to follow through with transfers, dont know what to do, or if the member is upset about something....sadly, hcmss have become our secretary, our savior and our time savers....that's why we feel we can do all of the case management and we know what we refer....things we don't want to do or not have the time to do or correct...like those tier exceptions we do at the wrong time....it's easier to pass it along to someone else and we can move on to the next to meet our numbers. We use hcm ss to help us, not ALWAYS because it's appropriate.....

Please tell me, other than the latest lay off, what predictions have we been accurate about? It's a genuine question.

HAH is not folding.

HCMs are not being replaced with contract workers

The company is not doing everything in their power to drive nurses out so they don't have to pay severance...In fact they are hiring.

I believe this site has been very accurate in predicting what has happened to employees and what will happen

I WISH this site has only been 10% correct about speculations referring to layoffs and programs being merged

This is from another thread, and it was so well put, I thought I'd add it to this one. Thank you, OP....

My guess is the OP was not referring to posts about frustration, fear and unease of job loss but rather those that only find the negative no matter what. There have been many such posts. For all we know it could be the same person posting each time.

There have been numerous posts in which someone has offered educated thought out responses only to be told they must be MF because only he would support a company that is pure evil. Apparently he is Satan and has destroyed HAH. Those comments always make me laugh.

We are at our best when we are sharing the info that we have. I can't begin to express my appreciation for the one poster who warned us of the last layoff. I was braced and handled my layoff better knowing it was coming. I actually sent out 10 resumes the night of the warning to be prepared.

Some of the knee jerk reactions and over the top predictions don't help. Please don't tell us the entire department is folding unless you know. Don't speculate without some facts and education. So far only about 10% of speculation has come to light. We all knew there would be a 2nd round of layoffs when no one would give a straight answer. This time they are all saying no more layoffs in 2017. 2018 will be a new ball game with a few curve balls I'm sure. I am kind of glad I don't have to guess the pitches any more! I am going to enjoy my summer!

In reference to the discussion on whether poster who stated "PHC's are out" had intended on being insulting, I guess I don't think it matters (to me) what the intention was, what matters is whether or not this is my reality.

I have a young daughter who was sick today, so I spent much of the day cuddling with her, comforting her, and reflecting. I asked myself, do I really think this company will hold on to me another year? Another 18 months? I am an unlicensed PHC and I can see the writing on the wall. I could be wrong, but I don't just don't see a future here.

Life has been hectic. I finally took some time to reflect, consider it all and make a plan. Tomorrow, I will take some time to start looking elsewhere, and will dedicate a little time each night to do so.

I don't know why I'm sharing this here, maybe just to say that no matter what your role, your perspectives and experiences shared on here have been helpful. I have no ill feelings toward any role and never have. Even at this point, when everything around me seems to be pointing to a shaky future and a need to find something new, I still feel no animosity toward anyone who may feel their role is more secure. I don't see the logic in that. Quite the opposite, in fact, I wish you all success and happiness, and have been fortunate to work with many of you.

To poster: @NGCGXg3-1bsf. The RNs on my team have a great deal of experience with gerontology, diabetes, kidney disease, cardiology, and pulmonary. We rely on our nursing education along with our clinical skills that we fine tuned while we worked in the hospitals. Education is a big portion of our role and we do refer our members to Social Services when it is appropriate. We rely on the CHEs to mail out our education and appreciate the great job that they do. I don't believe in put-downs and appreciate all of my coworkers.

To the OP who commented on the post of: PHCs are out..with all their degrees. No need beating around the bush....

I didn't take it as insult, but a sympathetic one, that unless you have the right degree or license, there's no way around it, and it looks like PHCs who don't have it may be impacted.

I'm surprised about the attacking of different departments, and hope this thread can move beyond the hopefully misunderstood post....we are all vulnerable right now, and unsure of what's next, no one department or person can make another look bad...we are all scored individually in our roles with the expectations....the over achievers accused of ruining numbers are probably also being looked at more for quality issues, vs quantity...if they can do so much, is the quality compromised?

Everyone has a vital role in the care needs, not one person or department is skilled or able to do it all (like the CM post that all calls and info should go through the care manager, that all others should research and give the care managers the info to give to the member).....

So...maybe the poster of the comment didn't mean it offensively, but supportively?

I agree with the most recent posters. The majority of colleagues I've talked with have never expressed animosity toward any one HAH role or dept. I have always appreciated other roles and their contributions.

With the many people I have collaborated with, I don't sense an "us versus them" mentality, except other than frustration with leadership's issues - lack of transparency, etc...

I am a PHC. I completely respect the nurses and the job they do.

I think they are more valuable to Humana because they are more likely to make a medical "catch" that could prevent a hospitalization.

I think we should put the spot light back on leadership. I could go on all day about the things leadership has done to demonstrate that we are disposable.

I have pretty much always enjoyed working with other associates I'm an hcm RN and I do not feel I'm superior to anyone else! In my years here I've communicated with just about every department in HAH and have gotten and given support. I've never sensed animosity. I do not think we should be bashing each other. We all have stressful positions with metrics and stuff. I don't want to see anyone lose their jobs.

The "haters" don't speak for everyone. I am HCCP PHC and I appreciate nurses, hcmss, CHE, RIT, RS - everyone who has tried to work together. This ugliness is silly.

The "haters" don't speak for everyone. I am HCCP PHC and I appreciate the nurses, the hcmss, the CHE, RS, RIT and anyone else who tries to work together. This ugliness is silly.

Wow to the responses here! These responses pretty much prove the OP point. We get it, everyone hates the RNs.

The last poster I totally agree.

Honestly the best fit for health management is a medical social worker. They have medical knowledge and skill set to interview, plan and support members. Just having an rn/ or just having social work background does not qualify u for that type of position, u need a mefical model/social work model experience to do this job WELL. I find if you dont... U can get this job... Butnot do well at it!

Why are we going after one another? I get enough of being made to feel like I'm not valued through the workday, from getting yelled at by members about too many calls and surveys, to a coach on me because mass graduations lowered our IVR enrollments, to a reviewer slamming my call because I was "too friendly with the member," to meetings where we are not allowed to speak up. I get enough of being devalued at work.

Oh can we move on? This is ridiculous. We all have degrees let's get back to sounding like educated people

Poster just because you have a CCM cert does not mean you can ever do my job. Anyone can case manage do your research. Last time I checked as a LCSW I can diagnosis a Rn can't know what you your talking about before you go there.

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.

In response to the comment that nurses don't know how to do this job, are you serious? Nurses don't know how to manage health conditions? Do you even have any idea what a HCM even does at all? Because it really sounds like you think the job consists entirely of resource referral and it's not. At all. Most of the nurses day is spent in education. And as far as social work aspect, you know that nurses can be certified case managers too right?

and many of us are. Keep in mind, we can do your job but you can't do ours.

I am a PHC and I feel that many members are comforted (and helped) by a nurse calling - we have a consult where a nurse can call out members and it is great. Nurses, hcmss and CHE's have been so helpful.

And I'm not going to lie - my background is NOT medical, I feel like I am out of my own scope of knowledge with things like this new foot ulcer discussion with mbrs. It doesn't feel right to me, I'm uncomfortable. In training, we were told our role of PHC's was to "get the ball and pass it to the right person." If that is still my role, then I can't do this without all of you.

😂 You are kidding right? Yes, RN's don't know how to do disease state management . 😂

I do not mean thisnegatively but ive never understood why nurses are hired for telephonic or field care management. This skills set is best fit for those with social work degrees/gerontology/etc. all my friends that are nurses dont understand either.. And ive been both a fcm and phc and found that nurses are generally rhose who struggle with documentation and metrics and usung MIT models. You could pay 1.5-2 unlicensed staff to do the job of 1 nurse cause of supply/demand in nursing industry.

What gets me is that a month ago all the nurses were complaining, pushing for a mutiny, and encouraging each other to quit. Oh, how the tides have turned. Now we get comments that the lowly unlicensed staff (many with higher degrees than associate and bachelor level nurses) are trying to "sabotage" them. I am curious how that would work, but I digress. This morning pull up this site to see the rude obnoxious comment "PHCs are out..with all their degrees. No need beating around the bush." Funny when you find out all your jobs are secure now you find it necessary to rub salt in our wounds. It is more evidence to support my thought for years that some HCMs looked at us as beneath them. Have fun when we are gone and the CHEs and you are forced to make your 25 calls or more by then and research and mail health ed. To the other nurses who have appreciated and respected us, thank you!

No, I don't think you missed anything. Unlicensed staff is not trying to sabotage licensed staff.

If OP encountered an out-of-left-field situation at work, perhaps it would be wiser to avoid generalizing all unlicensed staff. That's like saying "all coaches are awful" because of one overbearing micromanager, or saying "all posters here are paranoid" because of one unfounded conspiracy theory about sabotaging nurses.

I really don't recall any PHCs blaming CMS for the current job state....did I miss something?

PHCs are out..with all their degrees. No need beating around the bush.

Poor thing...If you thing Registered Nurses (HCM-RN) are licensed. There are LPN (Licensed Practical Nurse), RN are registered with Masters, Bachelors or Associates degrees. It's unfortunately that Humana won't use at least one of those degrees.

Poster please not once has anyone blamed nurses for anything. At the end of day a nurse title holds no morethan anyone else. I have three degrees two of them being masters so have several seats Licensed Nurse.