Thread regarding Lowe's Cos. layoffs

Our PSI person works 6 days a week. I've seen them in early and as late as when the store closed. The only day they don't work is Sunday because of their religious beliefs.

My opinion PSI and PSE have it made they work 8-5 and no weekends. Being in cabinets, you work help out a lot in appliances. But the appliance people can never help out Cabinets cause there is too much to learn. Just work as a team and stop complaining about wages. Be happy you have a job.

Not sure what is going to happen. Supposedly, there is a new asm in the pipeline to replace the one that was fired and they just hired a new service manager for the one that left. Both positions were taken by people outside of Lowe's, by the way. So, given that, we are not sure what to believe. Specialists were asked by the asm if they needed new business cards and this indicates that there will still be specialists after July 29.

As a cabinet specialist who has worked with the PSE previously,I can definitely say, that they make less than I do unless they sell. They have it much harder than we do. That being said, at a salesfloor level, I agree that we need incentives! Most of the time I am covering appliances, and barely have time to work on kitchens in 20/20. We need more staff, and qualified staff at that. Being a PSE or PSI, they rely slot on specialists, especially PSI. So yeah they get commision, but if a discount is given, after a sale, that commission comes out of their next check. So realistically, they don't make much more than a sales specialist: (

Geesh where do I start....I worked for Lowes for 13 1/2 years....After the first downsize in January I knew I needed to leave....Years ago Lowe's use to care about their employees but not anymore....First they stopped giving the pitiful 35.00 Christmas bonus, then they took commisions away.....They didnt appreciate the good employees and keep the lazy ones....Their is to muxh favoritism and our Human Resource Manager ran our store because the manager had no clue how to run the store..He didnt half of what was going on in the store....Lowes is gonna end up just like Sears and they end up closes some stores....They need a new CEO because Niblock is gonna run that company in the ground!!

It's time to convince consumers not to shop Lowe's. Boycott Lowe's !

No specialists.. No customers!

How big was Niblock's bonus this time??

Taking the wages from the employees and giving it as bonus to the upper level management as they run the business into the ground.

SELL LOWE'S STOCK AND DO NOT SHOP AT LOWE'S

Bring back the don of this company and the big three stone canter Pelon and wessling never should had trusted a snake like niblock

When will stockholders realize Niblock cut us off at the knees when he canned the ASM's? Will they can him before it's too late? Wait, I know the answer. It's already too late. July is only a minute away and taking out the specialists is ripping the torniquet on those ankles.

PSI's and PSE's depend upon lead generation produced by: guess who? SPECIALISTS. Is that part timer going to engage customers to find out what projects they are planning? No. They will point at the widget the customer asks for and return to their phone or the other part time employee or whatever.

Lowes used to be a DIY store, Now it is a DIFM, Do it for ME.

I see it more and more every day.

@PSE who blasted the cabinet specialists

Yes, you do have a lot of pressure and lofty goals. My PSE cleared over 100k last year though. Had a 25 hour a week assistant, pulled stuff? What? No... So... well I think that you get the point now...

Got terrible service making a refund WITH a receipt a few months ago. I wanted to just exchange for a similar, larger item and told the woman at the Service Desk this. She said that it HAD to go back to my debit card. I asked how long before it was back in my account... "10 to 15 days was her reply". Really? Because it took less than a day to withdraw the funds from my account. Ridiculous. I took my business an extra 900 feet away to The Home Depot just across the street to get what I needed. I called Lowe's Corporate Customer Service, the woman was nice but there was little she could do since the woman at the Service Desk already processed the return. The Store Manager called a few days later and apologized, which was nice, but I was still out $100 that wasn't back in my bank account from Lowe's return on top of $150 I spent at The Home Depot to get what I needed. Lowe's could have made an additional $50 from me. Instead, they pissed me off and Home Depot made $150. After almost 20 years, I won't spend a penny at a Lowe's ever again. In my mind, Home Depot is the only large-sized home improvement store in the game now.

I would guess that some corporate junior wanted to impress and presented the Home Depot model of restructuring that took place back in early 2000. Oh yeah, he forgot to follow through on the whole plan and the outcome of HD's maneuver- it didn't work so HD did a complete 360 and went back to their original staffing model three years later. They probably got huge tax write offs was the role-out and again when they reverted back. It's all about the bottom line for shareholders and corporate. Lets see how PSI does with a designer who doesn't know about the NKBA rules and places appliances anywhere they'll fit and doesn't understand that customer service means "educating and seamless execution". How about the guy who wants to do a plumbing repair and gets the CSA who doesn't have a clue? Oh-you can tell the customer to go online line and check it out. Lowes will just be a warehouse-cash and carry..that's why PRO service isn't going to be affected. "As long as the customer knows what they need, we can help".

Someone posted it exactly right. Lowes needs a CEO that understands tech. That upgrades the computer system to oracle or salesforce or google cloud and doesn't off shore for near slave wages. In my humble opinion, Niblock is going to take lowes to bankruptcy. He thinks the cure for competitors using robots is to cut staff and make people work harder. I quit over a month ago and my neighbors are coming out is the woodwork to tell me they switched to depot before I quit. They brought be beer, some barbecue and had a party. Said it was the best thing I could do.

I feel sorry for the "survivors" they are being taken advantage of. As amazon takes over retail and eventually buys a lumberyard chain or hardwae stores they will squish lowes. Shoppers went to lowes for the service. Without service anyone can use the internet and get it delivered to their door.

The next generation lives and dies by technology and lowes is using a computer system that was ancient 15 yrs ago.

To you cabinet specialist-

Before you speak about the role of a PSE or PSI please educate yourself.

It's sad that you believe that you do all the work and that PSE's just present and get credit.

Perhaps you're just part of the problem. Your beliefs and portrayal of what you think fellow employees do and don't do is part of what is creating the divide within the store's.

As a PSE's I can tell you I put in more hours (55-60) each week, have more responsibility, more moving parts, and more challenges than any position at an associate level.

Can you train and coach associates about the program?

Can you successfully present and sell 9 different categories within a customers home?

Do you have the skill set to pre qualify a lead and get into the home?

Successfully present and sell a products against numerous competitor quotes who are often lower in cost?

Do you have the knowledge and ability to position yourself so that the customer commits to purchasing and not walk out of the home without a contract?

Do you manage the project, coordinate with various installers, work with CPO, pull product, perform onsite visits for installs, customer follow up, and deal with all the issues that come with being a PSE?

Needless to mention having the presssures of a monster budget hanigng over your head.

I don't the think you do.

Oh yeah, your comment about us getting paid commission. Did you ever stop to think that if we don't sell we don't eat. PSE' and PSI's don't have the luxury of collecting full pay just by showing up. Our income is dependent on many things.

Did I mention that we're are also the 1st one to give it back as well. Yes, we often get chargebacks to our commissions when part of the job goes wrong. Let's see...Deliveries drops the ball and forgets to send part of the order, the installer shows up late, the manufacturer doesn't sent product quick enough, etc.. These things give the customer reason to complain. When's they do, Lowe's then gives back money. When money is given back to the customer it comes off the PSE's sales totals and commission. So, for each mistake that someone other than the PSE makes we pay for it. I wonder what would happen if this applied to all associates and not just PSE/PSI. I'm sure you'd be the 1st one back on here complaining.

So, if you think our job is so glamorous, so easy, and that we do nothing to earn the commissions we get then apply to be a PSE or PSI.

I'd bet my position and earnings that you would make it 6 months.

"Joe Public does not care about how Lowe's is staffed. He is motivated ONLY by price. Lower the price of goods enough and I'll help myself... including checkout. I do not need an associate to show be hot to buy a box of nails."

Actually, you are incorrect... customers (at least the ones I deal with) DO want both and the problem is that Lowe's (or any retailer for that matter) cannot provide a fully staffed store of cheap goods.

Well, the first commenter can't conjugate a sentence, so I know he is the average Lowe's shopper who can't figure out if the rest room is in front or back in a store. Eats at Taco Bell and pollutes the rest room because he can't crap at home. He's the "I néed to see a manager" shopper.

Lowe's used to be a DYI store where now 19 out of 20 shoppers had a back surgery but are buying 80# bags of Sakrete and can't put them on a cart or in their car, and who knows will get them out of their car.

A chain like this will never function with fewer associates.

Shoppers walk by 20 carts in the parking lot and come in wondering why there are none in the store. They park in the lumber loading zone so they don't have to walk far to get inside a 5 acre store they can walk around asking for help every 20 feet. And better yet, thinking every red vested employee can answer questions on chemical makeups of products or calculate in their heads loading bearing weights of structural lumber or even guess what someone is describing that they don't even know what they're looking for.

CEO Niblock is too old too creatively run a company, and owns enough stock to pray for a hostile takeover.

Joe Public does not care about how Lowe's is staffed. He is motivated ONLY by price. Lower the price of goods enough and I'll help myself... including checkout. I do not need an associate to show be hot to buy a box of nails.

It's not just about who took over, it's the fact that nobody can figure out how to deal with the growth of online retailers.