Many people shop online before ever setting foot in a store. They are often confused by the Lowes web site as to what is actually in the store vs. what can be shipped to the store. Adding to their confusion is that they may not even be shopping your store online. Next time you are at work use google on a store computer to look up something local, say pizza. The results are from North Carolina. The customers internet at home or work could be doing the same thing.
@O7ilWU1-tav, I have noticed this so many times. Not sure if this is on customers or the site, but it's something that is a constant issue.