I've been reading things on this forum and the topix page, along w/ connections.
At Lowe's 15 years. 10 years at HD before that.
Seems like Lowe's is having a identity crisis.
They don't know if they want to appeal to Pro's, online shopping, install sales, delivery effieciency, wide aisles for women shoppers, family work atmosphere, etc.....they don't know if they want leads, downstocking, internet fulfillment, customer service, project selling, etc.
So, what do they do? Suffer at all the above. We're not great at any one thing any more, so we are average at best in all above mentioned.
Seems like they're just flinging ideas to the window and whatever ones stick, stay. If it doesn't work in 6-8 months, fling more stuff on the window and see.
It's like a blind butcher cutting fat. At times, they're bound to cut off good chunks of meat...then what? You don't really have something worth eating.
Evolve!