Much of the software has gone into maintenance only. About the only pieces of software that aren't maintenance only are database and Linux. The database will be shifted into cloud. If you want to run the Oracle database on-prem, be prepared to wait a very long time. A customer was trying to upgrade from 11.2 to 12.2 and hit a bug.
After months, there is no fix. Why? Because Oracle has laid off all the support people and development resources that know what is going on. The new hire sustaining people have no clue how to fix it.
Customers sit there and suffer. Even if they scream loud enough, does Oracle have the people to actually fix it? More and more customers are getting frustrated and all Oracle's answer is cloud cloud cloud. If you were running on the cloud you would get bugs fixed faster.
Unacceptable and all because the only thing MH knows how to do is cut cut cut. He doesn't care that customers actually need good support. That isn't his problem.