We have new information or clarification from someone on this post that as long as we are given notice before December of a layoff that those affected won't get bonuses at the beginning of the year as stated from the FAQ on bonuses...... So with that being said there is no rush to adhere to Nov 1st for the 60 day notice before Jan 1st correct? Does any source have any concrete info on next week for sure?
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This is sad and disappointing to see the bloodbath that has occurred because of a rumored layoff. Why are we turning on each other? Does that seem to somehow lessen the impact we all will feel from this, whether we get axed or not? I have worked with some wonderful HCM-SS as well as some who were less so. Same goes for CS reps and HCM-RN's. Point is, each other is not to blame for this fiasco we find ourselves in, and no one part of this team is more important or immune to what's about to happen (or not, who knows at this point.)
PXNvtbG-3uip- You need prayer and I see you are one those people that have a lot of heart behind a keyboard.
It's really sad to see this. Nursing isn't a CON. What the nurses do is valuable. Just as valuable as anyone else. I won't say I hope the ones being so hateful are laid off, because I wouldn't wish that on anyone. But I will say that I think you need to reconsider your chosen career path because you clearly lack the empathy needed to work with people in need.
Oh good grief. I knew there was a reason I was avoiding this site. We get it already, the HCMSS is the only position with any value or worth to the company. You are the only ones safe, and are so sure of that you clearly are only on this site for purely academic reasons. Che is just a tool, no better than a copy machine. PHC and hcm are just morons only capable of using pre written drop downs. Every other title will be laid off one and all, and the glorious HCMSS will be all that remains because they are the only ones capable of independent thought and reasoning. All hail the HCMSS, we all wish we were smart and wonderful as you are.
Poster sounds like you've got some issues there....maybe you could benefit from hailing the hcmss, as you called it, who are all licensed to do counseling.
Seriously, though, poster, what do you expect when you slam a group with your negative generalizing? I hope you have a wonder day, and hope if you survive the layoffs you will learn that the team around you can help with more than just what you can do. Remember, there's no "I in team" 😎
@PXNvtbG-3uip Someone must have ruffled your feathers. The reality is the only ones who see themselves as 'special' are RN's. The HCM-SS will be impacted this round, The PHC and CHE will be impacted this round and the RN's will again escape reality unless the are on some sort of coaching. Please don't bother us with your woe is me plea's.... The RN's have been getting a free ride for the last six months with all HCM Coach's afraid to put you on the PIPS you deserve due to attrition. This whole spat started because some RN was pointing at CHE's, PHC's and negating their value in HAH. The truth is that this program was ruined by accountants who thought they could multiply savings by increasing the number of managed members. The truth is accountants failed this program and guess what... The RN;s went along with it because it's an easy ride. Easier than going into an hospital each day where real patients are.... You DO nothing... How do we know that? Because post after post of RN;s have told us that this is a Medicare CON... There are no benefits to telephonic management and Humana are just s---ing on the teat of medicare.... Go look. Look at all of the posts by your venerable colleagues who have condemned your work to be a medicare CON. Go away already. I am much happier working with PHC's and CHE's than you useless group of self interested jerks.
Oh good grief. I knew there was a reason I was avoiding this site. We get it already, the HCMSS is the only position with any value or worth to the company. You are the only ones safe, and are so sure of that you clearly are only on this site for purely academic reasons. Che is just a tool, no better than a copy machine. PHC and hcm are just morons only capable of using pre written drop downs. Every other title will be laid off one and all, and the glorious HCMSS will be all that remains because they are the only ones capable of independent thought and reasoning. All hail the HCMSS, we all wish we were smart and wonderful as you are.
Please. Quit being so bitter and taking your anger out on others. If you have something constructive to share them please do so. Otherwise the constant bickering and put downs of other roles is just sad. Everyone's role is just as important as the others. No one can do it all, besides, who would want to? Drop the elitist attitude and accept that a healthcare team consists of multiple people.
Reading all of these post are disheartening to say the least. I hold two master degrees and one is a MSW, let’s just say I’m glad I know my worth as a Social Worker and the demeaning post from others won’t change that. Good luck to everyone!
HCM RN here. I have always heaved a sigh of relief when one of my members has agreed to a HCM SS referral. The member can benefit from the SS’s expertise, and continue to benefit from mine. I really hate what has become of the HAH program! I have a sinking feeling I will be laid off this round.
Giving out stupid numbers from a stupid CRD is not why I went to grad school. But that's what the hcmss role devolved to from what a real social worker would do.
Every nurse I have met thinks they can do what a social worker does because of the tasks. Well shoot, I can hand out meds or dress a wound, I could be a nurse...
HCM RN here. Love the HCM SS, PHC, and CHE I've worked with at Humana. The first year I worked here Humana management was very kind and supportive. Since that first year the program has changed and management has not been supportive towards staff. My coworkers and support staff have given me encouragement and help with my members throughout my whole journey at Humana. My members have benefited from this and received help . If I don't get laid off this round I will be definitely leaving after the first of the year. It is difficult this time a year to change jobs. I wish everyone the best .
I have to say the HCM-SSs are 'da bomb! They do so much for our members and go above and beyond to assist them! Don't let a few negative people put you down! I went from SS to PHC so I know how much they do and rely on their assistance with my members.
Poster: Correct me if I'm wrong here, but the HCMSS here are saying that the things they can do are 3xtreemly limited and that they make less contacts than any other rolendoes. If the limited resources they provide can all be given by PHC and HCM, why even have HCMSS at all?
Are you serious? Do you even understand what a social worker does, or does at humana? Are you comparing your egotistical version of your role and how important you are compared to others?
I really hope when the layoff comes, you are considered, because you are definitely not a team player, you are negative, and feel you are the be all and end all and are better than others. For Humana to succeed, we need to work together, you've said flat out you don't and won't. If the criteria to stay has to do with being able to work with changes and as a team, you failed.
Do you think the hcmss job is just being a phone directory to give numers? How can you judge our metrics without realizing the scope of what we do....and your insular egocentric view will not allow any version but your own. Sad.
The end of the last pay period in December is Sat. 12/30, so to be in line with a 60-day layoff notice by the end of 2017, we should be notified on Nov. 1 as predicted.
11/1 - 11/30 = 30 days,
plus 12/1 - 12/30 = 60 days.
We can try to predict all we like, but it's just guessing in the end. Someone mentioned a mysterious email that is supposed to come out and explain everything. Where is this email?
Stop attacking each other. Nurses aren't the end all be all. There are many associates with masters, MBAs, etc. Not all the nurses have a BSN, that's fact! So don't belittle other roles as being beneath you! If you are so superior you should have zero to worry about and no use of this board. If laid off, you should be able to land a job immediately because no one is as skilled as you.
I would think there is a strong possibility it's Monday. 60 days from Monday would be Friday Dec 29th, which is last working day of 2017.
I hope we are told November 1. I hope the same severance package is offered also 🤞 . At this point I'm ready to get back to a regular life with or without a job. I feel like my health is starting to suffer because of this job
Sorry, OP, some fightin' words have hijacked your thread. But yeah, it's possible it wont be next week. I think all we really know is that it will be by or before week of Nov 20, which is 60 days following the "workforce reduction to occur in 60 days"announcement.
I don't know how much this factors in, but it seems it would be unnecessarily cruel to wait until so close to the holidays. I have no idea how much that does or does not matter to those in charge.
what nurses do can never be outsourced. And you show your ignorance by thinking all nurses do is sign off of "computer generated care plans." SMH. One last point, many of the nurses are also educated well beyond the MINIMUM expectation of a BSN.
Lets be reasonable. a Bsn may make you a big deal in nurse world but many of our HCM-SS and PHC associates are educated well beyond that basic level. You shouldn't look down on others just because their profession is not paid to sign off computer generated care plans. All things can change and in the future it may be possible to have RN CM work done by people in Ireland or India. Respect the people you work with, don't point fingers and belittle their impact.
Correct me if I'm wrong here, but the HCMSS here are saying that the things they can do are 3xtreemly limited and that they make less contacts than any other rolendoes. If the limited resources they provide can all be given by PHC and HCM, why even have HCMSS at all?
Is it not your job as HCMSS to update the CRD with new resoures and get those approved and submitted??? So I'm having somed disconnect with all the research that is being done but still no new services in the CRD or to provide to the members. We all are aware of resources are limited
No, it is not our job as hcmss to update the crd, anyone can add to it if they find an appropriate referral site. Does hcmss get them approved and submitted? No, the CRD team decides what does in based on their criteria and approves it for entry.
Where is your disconnect, much of the tasks have nothing to do with CRD, we have guidelines of what we can use as referrals or connect members to....legal aid doesn't handle some things for example, and we can't refer to a personal lawyer, so we can educate.
So, please drop using your ???. If you have a question about our process, just ask. Don't assume or judge. We can't do anything for the person who is being evicted, has a three year wait list for public housing, other than refer to a shelter, or suggest places they may find an apartment. We can link them into resources that may or may not help them.....they may be a felon and can't get into public housing, so that isn't an option...you may assume we didn't do our job by not following up, but by asking the right questions, we know more of what options are or where to look for them.
Disconnect reconnected ???
(Wish I had a mic 🎤 to drop as a walk away)
How many times have you called Customer Service and gotten 1 rude representative, but what about all the knowledgeable, polite, and great CS reps you have reached? One HCM SS who wouldn't work past a certain hour is not reflective of all HCM SS. I am a HCM RN and depend on the HCM SS a lot. Please know that not all of the RNs are high and mighty associates. Thank you for all you do. Communication is key and if you are not sure what was provided to the member, send an e-mail to the HCM SS for clarification. I received an inbound warm transfer from the concierge at 4:20 last week. It was a NP trying to reach me. Of course I took it even though I had worked late the day before. I think the majority of us are that kind of employee. RESPECT each other and our roles!
I really dont think it's bashing from the posters it just trying to figure out exactly what you do????
In response to your post : Is it not your job as HCMSS to update the CRD with new resoures and get those approved and submitted??? So I'm having somed disconnect with all the research that is being done but still no new services in the CRD or to provide to the members. We all are aware of resources are limited but the process is very interesting to me. Please don't assume or judge until you know the facts or the actual policies and procedures of a department, to just hcmss , but CRD. And please stop bashing hcmss, we all have different metrics and standards and expectations. I really don't think this thread needs to continue in this way, you are incorrect in your assumptions about roles, responsibilities and work the hcmss does.
Is it not your job as HCMSS to update the CRD with new resoures and get those approved and submitted??? So I'm having somed disconnect with all the research that is being done but still no new services in the CRD or to provide to the members. We all are aware of resources are limited but the process is very interesting to me.
Many of the Phc's and nurse are on calls looking for resources and meeting the member needs and we still have higher expectations for our roles than you do. I have not had the experience of a hcmss assisting my member when tasked to be honest so I rarely task you guys. But definetly no bashing here I have respect for your role.
I'm an Hcmss, how the heck does anyone get to go out to Starbucks in our role? And while we may have an expectation of 6 calls, many of these calls are over an hour long with research, support calls, needs survey, etc....that is why the numbers are that way, the hcmss call tends to be longer than the nursing call, and all the research that has to be done to try to find appropriate referrals, if there are any, for the need
Hcmss here weighing in.....we are limited by what resources we are allowed to give out, and certain areas with limited resources only have one or two to give out. There are limits with members income, waitlists for certain services, and limits by humana.....our referrals are supposed to be from CRD or that are .orgs, we can give education or suggestions, but can't find certain things due to limits within the Humana rules....We always ask the members if they need help with calls, or if they want us to follow up, if they say they will do it on their own, that may be what you're seeing. Thank you for reviewing the info with the member on your next call, it shows continuity. If you tasked the need, for you to see how it worked. Hcmss works by task, not roster, so the follow up is different and based if the member wants it. There are some things that are tasked to the hcmss queue that the tasker could/should do on their own, like transferring to CS for in network providers. As per the comments on the reason why "other lower licensed staff" have resentment to the "nurses special treatment "? That comment says it all....laying out years of education and training, an hcmss with four years college, three years grad school, and at least two years of full time supervision before being able to even sit for the licensure exam, generally is not lowered licensed. An LCSW can dx, baker act, and do many more things a nurse can do. The resentment may come from comments such as "other lower licensed staff" ....and Humana really doesn't do anything different for retention or recruitment for nurses...in prior jobs, I've been flown around the country for interviews, got sign on bonuses, company car, I think the resentment comes from some nurses feeling they are better than other members on the team, and heaven forbid they review a note with a member about referrals...on one hand they want to build a relationship, on the other hand, they feel it's not their work to do. Much of this has to do with humanas set up and our roles and job descriptions. I have worked with some amazing care managers over the years, and some crappy ones. Hopefully, we can stop the "I can do your job better than you" soon. Next week will be scary for all of us
There's no way an hcmss shouldn't meet there goal!! your finally up to what 6 successful calls a day.
No roster(SMH) pull task you pick and choose reallyy?? You guys should EXCEED YOUR goals EVERYDAY!!
I used be a hcmss with HAH and there are hcmss that give out numbers and don't try to even call the numbers to make sure they accurAte or workimg numbers. I ALWAYS called the members and connected to them to the resources, help them to complete applications over the phone and with any needs they had. The Nurses and PHC always sent me nice emails for all the that I was able to6mmj help the member with I was chastised by other hcmss saying I'm doing to much work and my metrics were to high over 10 a week. Some where happy to have 5 to 6 succesful calls in a day and then due nothing the rest of the day or go to Starbucks. I was never that type of worker and also I was a field care manager prior to being a hcmss and was used to having a rooster. Most social workers that work with a insurance company have a roster not pull tAsk from a que. The hcmss program is doing just enough to get by. I'm not speaking about all of the hcmss but for a majority of them and you know who you are.
Any information about layoffs? Let's all be the professionals that we are.
It's always just a matter of time on these threads before people come out of the woodwork to blame and hate on the nurses. Other disciplines are mad that nurses have been relatively untouched this year and they lash out. It's also the nature of healthcare for nurses to be given special treatment, the company tends to do a lot of nurse recognition as a way of recruitment and retention. Other lower licensed staff feel left out and build resentment. It's the circle of life so to speak.
I'm also an HCMRN and there is nothing I task HCMSS for that is not in my scope of practice or experience. Most of the time when I task them all they do is give the same 2 or 3 phone numbers to each of my members. I'm sorry, but I can call area agency on aging myself, and I actually call them instead of giving the number to the member. I fully understand why we are being told quality of work over quantity now, and being told to take care of member needs ourselves instead of tasking them out. It's pointless t task when I can do it myself, make sure it's done and build on my relationship with that member.
As an SS, Im appauled that happened to you and apologize on behalf of the rest of us. I hope you let her coach know!
A month ago as an HCM RN I called an HCM SS for assistance because I had a member who needed financial assistance and I wanted to warm transfer the member. This was at 4:30 PM The HCM SS I contacted said that she had worked until 5:30 PM the day before so she was leaving 1/2 hour early today and could not take the transfer. I was blown away at the attitude. I have totally lost respect for HCM SS since that time. Sorry. As an HCM RN I average over 9-10 hours/day. I cover 3 hours in time zones. I know maybe this person may not representative all HCM SS.....but it certainly has tainted my view. I have yet to find what information is passed on to a member that I as an HCM RN cannot pass on. Usually the information is given to the member and there is not f/u. In a lot of situations I have to read the HCM SS outcome notes and review the information with the member during the next call. I have been here many years and this is what I have found.....sorry to say.
Truth be told, no one truly knows anything yet because Nothing has been announced. There is truth that some roles maybe absorbed by other- that is the way of business and is a reality. Do more with less does not apply to just Humana folks. Those who are getting upset over conjecture need to realize this whole site is nothing but rumors and "educated guesses". Take info with a grain of salt and work to prepare yourself for a layoff.- regardless of your position. Best case scenario is you will still have a job to complain about. Worst case is you are unemployed but prepared.
A house divided cannot stand. We need to support each other. No one is more important than anyone else.
Woah woah woah, that poster didn't even say anything about CHE at all. Just stop already trying to pick fights because I'm sure the higher ups reading that are laughing their butts off at how quickly you are turning on others.
I'm not an hcmss, I'm not on a high horse, bashing everyone, your posts were "CMs are great, without us you don't have a job", I think that was rude to the hcmss, who also get tasks from PHCs. You seemed to be looking down on everyone, that you and your role was untouchable and stepping on others to try to boost yourself up. Yes, we are all in this sh-- show, but show some compassion and stop the "you don't have a job without us" attitude, that is blatantly untrue to the hcmss and is really a comment on your elitist attitude....when are you going to get that we all need to support each other? Bashing the CHEs that the CMS can do the phi line? Do you even know what a CHE does to support the members and all departments? There is more to this ballgame than the nurse,
The information about the SS task queue comes from the multiple HCMSS who have posted on this site saying they would be out of take by next week. But while you're so knowledgable about HCM's explain why enrolment for HCMs has started again if they are in so much trouble? Get off your high horse and quit hating on the nurses. We aren't the ones causing the insecurities, so quit wishing ill on us. Because guess What? If we go, you are affected too. Where do you think your tasks come from.in the first place? The magical task fairy? Less nurses = less work for ss. That's a simple fact. Instead of trying to tear down the nurses nonstop, why don't you show a little bit of compassion for everyone facing this sh** situation?