Many managers, or wannabe managers are taught to manage up. I have one, not at MSD, that refuses to manage his own team. However, he manages the teams interaction with who we report to extremely well. As the next level only cares about what they receive they are very happy with him and refuse to even entertain that this person needs to change. When a few of us brought it up as a problem the complaint was turned around on us and repeated back that what he was hearing was that 'we' had a problem with our manager, not that the manager was not doing his job. The problem became one of addressing how 'we' could change and improve our interactions with this particular manager, rather than how this manager could change/improve.
Posted by @SECQS1D-iyv.