In our store they cancelled our 8 specialist positions, and replaced us all with 3 shop captains from unrelated areas. Then they did this "Total Store" crap where no one stays in a department long enough to learn anything, and told the Shop Captains and the Sales Managers it was their job to crosstrain everyone with no additional resources. Of course, those of us who were commission-based specialists, and now just salaried sales associates, are the ones getting stuck doing the training and answering all the questions, without even a by-your-leave. It's the Magic of Macy's®!
Bumped from @SmtvnsT-1febh for giving a nice explanation of how we got screwed over.