Over the next couple of months, we will be handling the liquidation of various Sears and Kmart stores and, depending on the prevailing situation of the company, for some time to come. I personally have been doing liquidation for 21 years and I have liquidated a lot of locations, including Sears and Kmart formats. One trend I'm noticing in recent times is that many employees are not listening, following our directions and even being combative at times. I'm also noticing a trend that standards are being arbitrarily lowered just because the store is closing and someone different is running it. No, that is not the case! Rules still apply!
We ask that you:
-Listen and follow our directions to the letter: We have our own set of rules, they replace many of the rules and "the old way of doing things". Understand that there are procedures in place to make the process easier for everyone involved. Please don't try to deviate from that. This also goes for anyone staying on board that held a supervisory/managerial role.
-Understand that we are watching: Based on how siuations played out following the liqidation process, I'm getting the impression that the management style of some Sears and Kmart locations may have been a bit lenient when it came to handling attendance, work ethic and even dishonesty issues. it is NOT okay. We are not lenient and, if need be, we will not hesitate to escort problem employees off the property.
-Don't take it up on yourself to make decisions that you have no authority to make: Don't make commitments to customers that you are not able to or do not have the authority to make and keep. Don't assume, if in doubt, ask first. Don't throw away something just because you didn't think it had value, let US decide that. Don't alter the course of a task. If we asked you to do it a certain way, there's a reason.
-Understand that a store in liquidation changes nothing: What does that mean? Well, you are STILL expected to give good customer service. You are STILL expected to show up on time. You are STILL expected to complete your tasks in a timely and efficient matter. It does not give you the green light to slack off. It also doesn't give you the green light to suddenly become dishonest. We are watching.
-Understand that we are NOT your adversary: I know that it is difficult to accept the reality of your location closing its doors. However, we are providing you an opportunity to earn a paycheck while you transition to something else. Please don't glare at us, give us the stink eye or talk about how we are taking your jobs away. Please don't look at us as the bad guy. We are NOT, and we did NOT have any involvement in the closure of your location. That decision is between you and your employer. We have nothing to do with the situation leading up to the liquidation of your location. Be thankful you still have an employment opportunity. Keep in mind that Sears Holdings and liquidators could just as easily decide to back up some semi trailers to the store, load it up with all the merchandise, fixtures and equipment and liquidate it elsewhere, closing the store for good a day after the announcement was made rather than holding a liquidation in place. Some companies have done it this way. Sears Holdings has elected not to do it this way at this time.
-Have some professionalism: This goes hand in hand with the expectation that nothing changes just because your location is in liquidation. Dress appropriately and practice good hygiene. Don't use foul language within earshot of customers.
If you do what is asked of you, it can make this process a whole lot smoother. Believe it or not, the process could even being a little fun and without stress. I've seen it happen many times. Who wouldn't want that?
f you cannot do what is asked of you, PLEASE -- do us AND yourself a favor and see yourself out before the liquidation process begins.
Thank you.