Thread regarding Sears layoffs

An "open letter" to stores from a liquidator

Over the next couple of months, we will be handling the liquidation of various Sears and Kmart stores and, depending on the prevailing situation of the company, for some time to come. I personally have been doing liquidation for 21 years and I have liquidated a lot of locations, including Sears and Kmart formats. One trend I'm noticing in recent times is that many employees are not listening, following our directions and even being combative at times. I'm also noticing a trend that standards are being arbitrarily lowered just because the store is closing and someone different is running it. No, that is not the case! Rules still apply!

We ask that you:

-Listen and follow our directions to the letter: We have our own set of rules, they replace many of the rules and "the old way of doing things". Understand that there are procedures in place to make the process easier for everyone involved. Please don't try to deviate from that. This also goes for anyone staying on board that held a supervisory/managerial role.

-Understand that we are watching: Based on how siuations played out following the liqidation process, I'm getting the impression that the management style of some Sears and Kmart locations may have been a bit lenient when it came to handling attendance, work ethic and even dishonesty issues. it is NOT okay. We are not lenient and, if need be, we will not hesitate to escort problem employees off the property.

-Don't take it up on yourself to make decisions that you have no authority to make: Don't make commitments to customers that you are not able to or do not have the authority to make and keep. Don't assume, if in doubt, ask first. Don't throw away something just because you didn't think it had value, let US decide that. Don't alter the course of a task. If we asked you to do it a certain way, there's a reason.

-Understand that a store in liquidation changes nothing: What does that mean? Well, you are STILL expected to give good customer service. You are STILL expected to show up on time. You are STILL expected to complete your tasks in a timely and efficient matter. It does not give you the green light to slack off. It also doesn't give you the green light to suddenly become dishonest. We are watching.

-Understand that we are NOT your adversary: I know that it is difficult to accept the reality of your location closing its doors. However, we are providing you an opportunity to earn a paycheck while you transition to something else. Please don't glare at us, give us the stink eye or talk about how we are taking your jobs away. Please don't look at us as the bad guy. We are NOT, and we did NOT have any involvement in the closure of your location. That decision is between you and your employer. We have nothing to do with the situation leading up to the liquidation of your location. Be thankful you still have an employment opportunity. Keep in mind that Sears Holdings and liquidators could just as easily decide to back up some semi trailers to the store, load it up with all the merchandise, fixtures and equipment and liquidate it elsewhere, closing the store for good a day after the announcement was made rather than holding a liquidation in place. Some companies have done it this way. Sears Holdings has elected not to do it this way at this time.

-Have some professionalism: This goes hand in hand with the expectation that nothing changes just because your location is in liquidation. Dress appropriately and practice good hygiene. Don't use foul language within earshot of customers.

If you do what is asked of you, it can make this process a whole lot smoother. Believe it or not, the process could even being a little fun and without stress. I've seen it happen many times. Who wouldn't want that?

f you cannot do what is asked of you, PLEASE -- do us AND yourself a favor and see yourself out before the liquidation process begins.

Thank you.

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Post ID: @OP+Tg93e8k

35 replies (most recent on top)

Our liquidator was the worst. Many of us, around 15, got so fed up we just didnt show up one day and quit. I was told they brought in temp workers at twice what we were making to finish the liquidation.

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Post ID: @6zrp+Tg93e8k

@5kao - Eat a duck? You bet, especially if it is prepared Peking style; absolutely delicious! Don't forget the accompanying Mandarin pancakes and hoi sin sauce.

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Post ID: @5pxg+Tg93e8k

To 2zvt: It sounds like you had the same liquidator that my store was afflicted with. Helping out at other store closings, I do know that there are some really decent liquidators out there; ones that are respectful to the employees, and understand that we are facing the loss of our livelihoods.

But the one that closed my store was absolutely terrible. She made it an even more miserable experience than it already was.

I know it's like any other occupation - you have the ones that can do the job, and the ones that do it really poorly. Unfortunately, ours was pretty bad. You're just never sure what you are going to get. It's just the luck of the draw.

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Post ID: @2crv+Tg93e8k

Eventually, the liquidation of 40 year old bent and broken fixturing and broken box / distressed merchandise will dry up. Another victim of online sales.

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Post ID: @2zgy+Tg93e8k

Maybe in the past the soon to be departing employees were going to be transferred within the company, or be able to find a job in retail that had benefits .

This bird is cooked, or better yet scorched.

Ain't no transfers happening .

And the industries is dying.

I mean, if there was nothing left to liquidate and you were facing tough times. How much energy would you put into something that is tossing you to the curb?

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Post ID: @2zpu+Tg93e8k

the person who ran the liquidation for my store several years ago but have been an odd one then because he was nice compassionate and treated the store employees well his theory was there was no need to be a jerk to people losing their jobs kinda sad it seems this has changed now

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Post ID: @2dpq+Tg93e8k

Business Idea @1zmf, if Eddie had the smarts that everyone thought he did, he would have bought or started his own liquidation company a few years ago. Missed opportunity there.

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Post ID: @2nrs+Tg93e8k

Sorry, OP, the people on this site are too blind, defensive, angry, and frankly, stupid, to believe you. They lash out at anyone speaking the truth. I went thru the process a couple of years ago, and you are pretty much on the mark. As awful as losing a job was, once it was written in stone, the stress level really did go down. Since I wasn't fooled by the propaganda I lined up another job, so the closing was not as tragic for me as it was for those who refused to see the writing on the wall.

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Post ID: @2aod+Tg93e8k

Open letter to liquidators, at least this one: Grow some humility. Compassion too.


You're the equivalent of someone who walks into the room after someone's loved one was just put on hospice care and starts trying to make plans with the family on what you can harvest from the dying person.

The only up side to dealing with one of you guys was that it cemented a bit more camaraderie between our managers and us subordinates because she equally drove all of us mad. We worked ourselves to the bone to watch our 55-year-old store and jobs die... Maybe you can't see it form that side, but it's REALLY hard both physically and mentally. Are you the one that has to physically condense, rearrange, and dismantle the place? Are you the one taking abuse from customers because the percents YOU decided on aren't yet "good enough"? Nope. To talk about store employees like little worthless peons is incredibly insulting.

But I know a lot of the attitude probably comes from the fact that how well the liquidation goes plays a part in the liquidator's next gig... I hate people who think they can be a tyrant and bully their way to success. We put up with that garbage from customers that try to do it to get their way, and some people are unlucky enough to have managers that do it, we don't need some unknown person coming in there to kill our store treating us like that as well.

But thank you liquidators... You taught me and the rest of my coworkers the valuable lesson to never be foolish enough to stay through liquidation again. Most of us that stayed (aside from managers who kind of had to) did so because we wanted to, out of loyalty to our store and coworkers. But you guys just come in and turns things more miserable than they have to be. Fun? Yeah right.

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Post ID: @2zvt+Tg93e8k

Please ,answer me this .Dosen't Mr.Lampert own the liquidation company? The ones he uses to close down Sears and K-mart.

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Post ID: @1zmf+Tg93e8k

I would tell this liquidator to kindly go pound sand.

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Post ID: @1xsc+Tg93e8k

This.

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Post ID: @1xzi+Tg93e8k

@1vyq I don't know about that. The pompous, condescending, holier-than-thou attitude seems about right for a liquidator from what I've heard from others that were involved in liquidation.

Then again, it could very well be a "parody" written by a frustrated Sears employee experiencing a store liquidation?

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Post ID: @1whm+Tg93e8k

@Tg93e8k-1vyq

It would take like 15 minutes to write something like this...

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Post ID: @1rvu+Tg93e8k

I question the authenticity of the letter. I spoke to a couple of liquidators I've known from the past and they said neither they nor any liquidators they know would ever put a letter like this on a forum like this. They said they are too busy to be concerned with writing and posting a letter like this. Somebody would have to have a lot of free time on their hands.

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Post ID: @1vyq+Tg93e8k

The store still has a Store Manager! I could've liquidated my own store! I had a team full of sign makers and selling fixtures wasn't sh--! Sears is wasting money hiring yall!

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Post ID: @1tsj+Tg93e8k

@Tg93e8k-1hag I don't believe it for a second , the first casualty of bankruptcy, much like war is truth

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Post ID: @1osn+Tg93e8k

The liquidator guy does have a point about Sears managers being too lenient. I see it all the time in my store. People call out, nothing happens. People are consistently late, nothing happens. Dress code? It isn't enforced.

Some associates are constantly running out to their car for a smoke break. Others will text up a storm on their phone. The immature high schoolers will horse around. They are almost exclusively scheduled for closing shifts because of their school schedule and usually the backroom/support lead closes right along with them. He is the most lenient member of management of them all. They really like that. I dread it.

They will gather around him and watch Youtube videos on their phones and laugh. They know that they can get away with anything and some of them leave the store for 30-45 minutes for a "burger run" down the street after they've had their lunch and more than their share of breaks. They'll also have their friends/boyfriends/girlfriends come in too.

One night, about an hour before closing, the backroom lead and the "kids" went out and raced/revved their "souped-up" Hondas, Acuras and Infinitis in the parking lot. I found that out when a customer approached me and said that there were cars doing donuts in the parking lot. Walked over to the back entrance and sure enough, there they were. I couldn't believe it.

Guess what? They're all still here. It makes me sick!

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Post ID: @1qgg+Tg93e8k

@Tg93e8k-pir A pizza party? Is this middle school or a job? Did they give you dixie cup ice cream and caffeine free soda too? Oh I am so excited

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Post ID: @1hag+Tg93e8k

@1hlk - Sorry, not propaganda at all. The story is true and accurate as the day is long! The two managers mentioned were both pieces of work and their haughty attitudes were legend. They just happened to cross the wrong person and they got their comeuppance. Couldn't have happened to two more deserving people!

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Post ID: @1msh+Tg93e8k

1vbw - sorry but you mean "toe the line".

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Post ID: @1zpt+Tg93e8k

@Tg93e8k-1cuk

I’m not the op but I’ll just say this.

Sometimes it’s worth spending extra money to hire people quickly so that the process can go smoothly. Think about it. If you hire a new person to replace someone else and they cost $1-$2 per hour more you’re really only spending a couple hundred dollars to make sure a process that generates hundreds of thousands of dollars runs quickly and smoothly.

Versus putting that same low wage out there and potentially getting no bites. So then the store is understaffed and you lose money due to lost sales.

It’s 100% worth it.

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Post ID: @1sah+Tg93e8k

O.P-- I need to ask a question. In the last liquidation of a store I worked at many of the regular store employees quit before liquidation. Within the next week we had new employees who were making more money than the old employees, someimes double the hourly wage.

Is this normal? If someone quits do you bring in temporary workers at a higher wage?

Aslo, I understand how you want things to go as normal but do liquidators understand that when you lose your job, no one really cares about the business (sears/Kmart) any more and would like to do as much damage to a company that has constantly been dishonest and uncaring?

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Post ID: @1cuk+Tg93e8k

When I read the last sentence in this part of the letter I burst out laughing.

-Listen and follow our directions to the letter: We have our own set of rules, they replace many of the rules and "the old way of doing things". Understand that there are procedures in place to make the process easier for everyone involved. Please don't try to deviate from that. This also goes for anyone staying on board that held a supervisory/managerial role.

The gentleman that was in charge of our store liquidation was the most amiable and respectful person you could hope to deal with. However, from the get-go, both our store manager and a district support manager showed him nothing but insolence and insubordination. After about a week of this abuse the liquidator commented that they apparently did not understand how the liquidation process works. The liquidator then placed one phone call to headquarters and both of those managers were cut off at the knees! From that point on those two chastised managers toed the line till our store closed. It warmed my heart to see those two managers get their rear ends handed to them on a plate!

poorly written and thinly veiled propaganda , oh please tell us again how "heartwarming it was"

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Post ID: @1hlk+Tg93e8k

":The attitudes expressed by some posters here are in line with being employed by a failed business and the employees failed to move on. Get off the pitty pot "

I don't see any of that happening here, what I see is a knee jerk reaction to a pompous directive that basically says , "Comply with my rules arbitrarily , you are dishonest at your core , we don't trust you, we are watching, we read 1984 as a guide on how to do business not the warning it was intended to be, everything you know goes into the memory hole, we are watching"

Because current year and reasons

It's not exactly a nice way to win friends and influence people is it ? OP's post is an Iron fist edict and those rarely produce intended result. Liquidators are often levels lower than carnivals, door to door magazine sales that use nearly enslaved runaway teenagers and pavement gypsies. I stand by that remark. Posts like the one OP posted are an example of my theory. No one is denying that SHLD is tanking , very few people are not making plans to move on and working toward that goal . Insinuating that we do not understand what's happening is equal to talking down to the people you will have to deal with and that is not a good idea. A wise man once said , if you plant ice, you're gonna harvest wind.

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Post ID: @1ggg+Tg93e8k

When I read the last sentence in this part of the letter I burst out laughing.

-Listen and follow our directions to the letter: We have our own set of rules, they replace many of the rules and "the old way of doing things". Understand that there are procedures in place to make the process easier for everyone involved. Please don't try to deviate from that. This also goes for anyone staying on board that held a supervisory/managerial role.

The gentleman that was in charge of our store liquidation was the most amiable and respectful person you could hope to deal with. However, from the get-go, both our store manager and a district support manager showed him nothing but insolence and insubordination. After about a week of this abuse the liquidator commented that they apparently did not understand how the liquidation process works. The liquidator then placed one phone call to headquarters and both of those managers were cut off at the knees! From that point on those two chastised managers toed the line till our store closed. It warmed my heart to see those two managers get their rear ends handed to them on a plate!

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Post ID: @1hcb+Tg93e8k

The attitudes expressed by some posters here are in line with being employed by a failed business and the employees failed to move on. Get off the pitty pot

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Post ID: @1tqa+Tg93e8k

Worked as a 707 associate at multiple liquidating stores, and in my experience the most seemless and sucessful liquidations were the ones conducted with the "business as usual" mentality. Treating store operations with the same mindset as standard operating procedure until the very last day was a major factor in retaining associates until the end, encouraged associates to work over time, and took into consideration the knowledge and experience of the workforce and made applicable utilization of it. Most stores operated like this until recently.

The very last store I liquidated however had liquidators who imposed the same mentality displayed here, and it came as no surprise to anyone that many long time associates left even before the start of the liquidation, and those who stayed were losing their damn mind with being treated with contempt and being generally overworked. The workforce that was hired to provide coverage was repeatedly told they would be scrutinized the most, so turnaround was higher still. The management would walk the floor, be greeted, ignore the associates, and pick at what needed to be done. Nothing says productivity like moving the same item four times in one day. We just went ahead with that mentality until the very end.

Wouldn't know as to why the power trip has become so prevalent amongst multiple individuals amongst multiple seperate companies, but, something to take with a grain of salt, many of these individuals were former SHC.

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Post ID: @1xij+Tg93e8k

people that run carnivals and traveling pavement gypsies are more honorable than most liquidators lol

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Post ID: @1gox+Tg93e8k

As a liquidator myself, I find the original poster to be lacking in compassion, understanding and heartless. Demanding that soon to be jobless men and women tow the line while they are being "watched" a bit offensive. I question the motive behind the liquidators comments. Is he burnt out or just flexing his ego on those that are about to be out of a job. I find his whole attitude resentful.

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Post ID: @1vbw+Tg93e8k

Some associates are bitter because they worked many years of dedication to this company....20....30 years or more....and have been cast off like trash.....cut from Fulltime to part time....or told that they will not get their 8 weeks severance unless they work all the way through a liquidation.....or told they can reapply at another Sears store and start all over as a new employee with 0 years service.

The liquidator in this thread wants to be in charge of something....but does not want to deal with the problems and obstacles that comes with "being in charge".....Let him fire everyone in the building and replace them with temporary workers from a temp agency then.....and see how that works out when they don't show up for work...or walk out and quit and leave the liquidator to do it all himself.

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Post ID: @lgo+Tg93e8k

When my old store was liquidated, the liquidators were reasonable people. They even threw a pizza party to kick off the last week before we closed. They're not nearly as awful as some of you are making them out to be, not by a long shot.

It sounds like some of you don't want to follow the rules and that's probably why an individual responsible for liquidating the stores came on here to start a conversation about this. Maybe he or she is bringing up this discussion because of people like you.

I can't believe that there are people that work in the same company as I do that have this mindset. It's embarrassing, to be honest, even more so because now you're airing out your dirty laundry in public. It makes those of us who do have a good work ethic look bad.

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Post ID: @pir+Tg93e8k

And at the end of the day, you're still just as unemployed

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Post ID: @amx+Tg93e8k

The liquidators also needs to realize that issues go with the territory....They are going to have to work hard for their money and cannot expect everything to be rosy and easy in a liquidation situation.

If the liquidators has a hard time dealing with tough situations, perhaps the liquidators themselves should find another line of work rather than threatening and brow beating the employees who have put up with enough of that already.....If the liquidators can't take the heat. stay out of the kitchen.

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Post ID: @cav+Tg93e8k

A liquidator's job is to squeeze as much money as possible out of whats left and then move on.

They raise the prices then offer a sh--ty discount that ends up costing more than it did. You can't

bring any of this stuff back for any reason. They bring in outside crap to rip you off more. The only reason they keep you on is because it is cheaper and easier than having their own people.It's the definition of a scummy bottom-feeder business.

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Post ID: @kor+Tg93e8k

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