It's the new American way.
I've seen a tangible increase in people being rude, demanding or just plain obnoxious, both as WFM customers and out in daily life. It seems like people have forgotten basic manners and consideration.
Last week I was horrified when a long time colleague, who has for years been sweet, kind and always thoughtful of others, unleashed a hostile and racist rant about homeless people in her city. It was such a shock, as this person was the last person to ever be mean or judgemental, and absolutely never racist!
It stopped me in my tracks and made me ponder what is happening to people lately.