The biggest difference here is that Southwest Airlines actually cares for their employees. Employees know they’re cared about. Employees in turn want to go the extra mile.
Union Pacific could careless about employees. Employees know it. Employees get an FTX or in trouble for going the extra mile.
Delta airlines could’ve easily shut their doors in the mid 80’s and post 9/11. Delta cares for their employees and offered early retirement packages and leave off absence for 6 months without losing benefits options. Over all delta didn’t lay off 1 employee during hard times.
Today delta is the number one airline in 6 categories including best airline to work for.
Delta and Southwest makes it a priority that employees are a huge part of their success and rewards them very well. U.P could learn so much from them. Instead they turn profits to pure greed.