I am a GM in the South East district and have noticed how the moral has dropped significantly In all stores. I'm not saying this to complain but as a warning to upper management who do not step into the stores. If they do Every employee is prepped and is on the best behavior the upper management has a false sense of the moral in the stores. This began last July with the comp change. Upper management views this the concerns of this as complaing not a legitimate concern. I had 4 reps that worked for me all were perennial winner circle winners. They had about 25 years or so experience between them. 2 of them made over six figures in retail. NONE of them are with company anymore. Our stores numbers have plummeted as a result. The rest of the employees miss their leadership. And feel like chumps staying and making a mesley $1100 check (before taxes)The reps are wise to the fact the comp plan is broken between the balance of PT and voice lines. Reps must choose to pick between their morals and their paychecks. Our DM pressures and pressures us to sell Hum. Reps have given up on trying to 'earn the right' on bundle it with Unlimited go. I try my best to inspire the team around hum. But the fact that they have such a high return rate bundled with an escalation, employees are TIRED of selling this thing. 2.0 has created bad hours, bad paycheck, and customers that are dwindling. Both my SMs feel they have been taken advantage of with their Exempt status, no overtime with little paychecks. With constant meetings, calls, inventory counts, district
outings that my DM makes mandatory or your on his bad list. I had to tell one he couldn't go to his nephews baptism bc my DM said it was a requirement for this 2.0 meeting. (It was a technical disaster) Both SMs are applying out. This is all a result of 2.0. I can no longer even make the schedule for my team they are forced to work inconsistent hours. One of my reps put in his 2 weeks after working 3:30 to close on the last 2 days of the month. I was able to talk them down and risk corrective action by changing it. Our DM is very strict on Manual overrides. Thanks for screwing over the hard working people who built this company, who have probably been with the company longer then the people making these decisions. Then will say UMatter . Very Orwellen