Thread regarding CDK Global Inc. layoffs

Is your meeting really redundancy? Will the role be covered by somebody else? The job will probably still need to be performed by somebody else. Questions to ask during any meeting with manager or HR?

• Has there been a proper consultation with employees?
• Has there been a fair and objective selection criteria?
• Have they considered all alternatives to redundancy?
• Have they provided proper notice periods?
• What assistance are they offering to assist you finding new employment?

The law states ALL employers follow a fair process or pay compensation. If your "redundancy" sounds dodgy then don't get hit by the shock of the moment, be prepared. Don't be fobbed off with below industry standard "payoffs".

Never any indication of who leaves the company nowadays. Nobody appears to be safe. If you are spotted that you still work for the company, then you disappear into the abyss, like a real life Squid Games

Last day of the month and this half year. Watch out for any invites from your manager or HR, there are already a bunch of people that today have been asked to pack their stuff.
Same procedure every month, every quarter and every year.

@8649 Ha, I have way more women working for me than men, and they are hired purely on merit. One you start hiring/promoting on a discriminatory basis it doesn't help anyone, especially the diversity cause. I don't think many of the senior female hires/promotions made by Keyloop so far have helped the diversity agenda much. It's probably the fault of the culture more than the individuals involved.

@864c
Well I got my performance bonus in 2023 but not in 2024, so if it was bad in 2023 when this person was leading then I’m pleased she was there and wish she had stayed for 2024.
Yes, there was experienced consultants and I’m sure they were highly paid but I know some of them were just entitled and lazy.

Probably same old story where individuals ultimately are shoe horned out of the business. They had no choice, forced into a corner and they stuck two fingers up back at them. I salute them. Hopefully they are sat somewhere enjoying the sunshine having a G'n'T and biscuit.

This leadership team allows for dirty tricks to be played and the whole business seems rotten to the core. You just have to be aware that we are all playing in the premier league now and you have to unfortunately think like a liar, (lawyer) and cheat.

Look who has come and gone recently. Some departures you know of, many which you don't. I bet most of the senior management haven't applied for the jobs they are in, they have been forced into the role. It's the whole sh!t housery of how they target individuals what is wrong.

I wish Mrs J well in future endeavours, at least she had the ba--s to ruffle some feathers on her departure and highlight the dirty tactics at play, unlike many others who were happy to take a measly few bob and fall on their knees.

Constantly hitting targets, what alternative universe you been on! None of the deployment targets were delivered hence the constant restructuring and removal of high earning experienced consultants. It was all about ego and cost removal. Completely out of their depth and everyone above and below knew it. Shambles.

Clearly demonstrated all the leadership qualities when faced with a problem - go on the sick lol.

I don’t know if it’s happened previously but think it was only a matter of time that this happened at Keyloop. It’s noticeable that other female leaders have also departed that were respected and liked. Sad to see. Egotistical leadership is in play regardless of gender. The world has moved on from the 1990’s playbook.

@863x "Promoted beyond her capability" yet managed to consistently hit all her targets, bar none ... unlike her male replacement who failed miserably, was completely unprofessional/indiscrete and was despatched (quickly & quietly) with no consequences. I'm guessing the person who posted this comment is a man. Either way, you're a disgrace to yourself, and all the women you work with and/or hold dear. And as for Keyloop ticking the "diversity card", don't make me laugh ... there'll soon be only one woman left on the KLT.

@863x
Woah. Let me guess, white, middle aged man??

Happy to do their dirty work, then got the bullet. How sad oh dear.

The ‘claimant’ was promoted well beyond her capability, probably due to Keyloop ticking the diversity box. When the ‘respondent’ finally realised what most people already knew, they tried to get rid of her. The claimant then goes off on sick leave and ironically plays the s-x discrimination card. Neither party here has covered themselves in glory, and this is just another indication of the appalling management style of this company, and the type of sycophants they promote.

Karma?

Note (all this info is available on public domain, no names have been discussed)

Page 3

12. The discussion took place via Teams on Wednesday 3 January 2024. The

Second Respondent gave the Claimant very basic information about an
alternative role in Product which he said would be a senior role reporting to
the Chief Product Officer. The Second Respondent then discussed an
alternative option which would be an exit package. The Second
Respondent says that he expressed that this offer would be on a without
prejudice basis. The Claimant denies that this was said. The Second
Respondent says he qualified as a lawyer and is used to conducting such
meetings and is always careful to distinguish between open communication
and without prejudice communication to avoid ambiguity or confusion.

16. The Second Respondent says that he said "Option A is the alternative role,

Option B is the severance offer made without prejudice, and subject to a
settlement agreement" or words to that effect. The Claimant again denies
that the words “without prejudice” were used.

REALLY IMPORTANT POINT everyone to highlight this. When an employer says "without prejudice" what they are really trying to hide from you is:

• In settlement discussions - these conversations can't be mentioned in tribunal if negotiations fail or your requests aren't agreed.

• Protected communication - they are trying to communicate to you WITHOUT legal consequence. Again, this is covering their backs

An example would be - "we'll offer you £500 if you leave quietly".
They are protected from telling the tribunal about the offer.

When THEIR protection fails:

• Discriminatory remarks can still be used against them
• Threats and intimidation tactics are not covered by "without prejudice" terms
• Statements of liability can still be used in tribunal

REJECT THEIR PROTECTION
You may get a last minute diary entry asking you to attend a call with your manager within the next 10 minutes. When you jump on the call an "HR" person is also present. You are then caught off guard and unprepared not knowing what to say or that you are agreeing to engage in during this conversation. The call is to make you aware of a possible impending redundancy (sham one more than likely, as we know).
This is the corporate way of hijacking you and catching you unaware. Catching you off guard for better words.
Reply to the invitation asking what the meeting is about, don't jump on the call without a reply. Stick to email correspondence ;)

Block the shielding tactics being implemented and INSIST on "open" discussions. Make them negotiate knowing that everything they say can be used in tribunal. DON'T SELL OUT TO UNFAIR TREATMENT. A couple of grand is not acceptable to sell your soul for your hard work.

Turn their protection into your advantage.

Most of us are not educated to a level that of a lawyer. Let's try to level the playing field here the best we can :)

You think this situation will never happen to you, be prepared!

Very interesting read on the Employment Tribunal Decisions page on the .gov website

Enter "Keyloop" as a search term to view.

One of many cases to come I reckon. This type of bad press doesn't look attractive for any potential buyers when the business is being highlighted for ill' behaviour.

P.S. - legal cover can be added to your house insurance which could help cover tribunal costs for about 25 quid. There is also the option to join a union.

Don't let anybody walk over you in this life, fight back and challenge wrong doing.

F*ck 'Em

From our friends at Glassdoor:

Keyloop (UK) Reviews

79% would recommend to a friend (WTF? )

83% approve of CEO (?)

Companies can't alter or remove reviews. (Really!) See how Glassdoor protects users and content

Keyloop (UK) has an employee rating of 4.0 out of 5 stars (?????), based on 349 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Keyloop (UK) employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

See what insiders are saying about work life:

• Latest reviews to June 2025

1 - SINKING SHIP

Position: Team lead
Current employee, more than 8 years
Location: Hyderābād
Would Recommend: CEO approval, Business outlook
Pros: Nothing as such, do not join.
Cons: A lot of things , it's a sinking ship

2 - Its not worth it

Position: Human resources
Former employee, more than 10 years
Location: Reading, England
Would Recommend: CEO approval, Business outlook
Pros: Multi national company big ideas
Cons: Badly run by current management

3 - The wrong people are in management

Position: Customer enablement
Former employee, more than 3 years
Location: Reading, England
Would Recommend: CEO approval, Business outlook
Pros: Benefits Some great people who really want to help make things better but they don’t have the power or authority to drive change

Cons: You cannot voice suggestions to improve customer experience if it’s a different viewpoint to management as you will be ostracised. The customer experience is really poor and when you’re motivated to make customers happy, it’s a really frustrating place to work

4 - Company Bought by Keyloop

Position: Implementation consultant
Current employee, more than 1 year
Location: Maidstone, England
Recommend: CEO approval, Business outlook
Pros: friendly people who already work there
Cons: - little support - nearly half of company fired or left - actively feel pushed out - pay not equalized to existing workers

5 - The worst company

Position: Team leader
Former employee, less than 1 year
Location: Hyderābād
Recommend: CEO approval, Business outlook
Pros: No pro for this worst organization
Cons: The company is ruled by bad politics and the worst management. They fail in showing their own values n ethics. They just hire n fire people . Not recommended to anyone

6 - Managerial catastrophy

Position: Anonymous employee
Former employee, more than 3 years
Recommend: CEO approval, Business outlook
Pros: decent rates , a lot of great people there. Full remote opportunities.
Cons: Management is a disaster…truly…never seen such poor quality ppl managers through my career except very few exceptions…

7 - Needs Attention

Position: Manager
Former employee, more than 3 years
Location: Reading, England
Recommend: CEO approval, Business outlook
Pros: Great and committed staff Flexible and good wellbeing and diversity acceptance.
Cons: Makes a lot of noise about customer focus but cant deliver due to willingness to release new products at 80% completion. Lack of staff to adequate service customers Stress inducing levels of compliant from customer and demand to be accountably for everything while being unable to solve or reach an owner.

8 - Toxic team

Position: Tier 1 support specialist
Former employee
Location: Seoul
Recommend: CEO approval, Business outlook
Pros: flexible working and many benefits
Cons: toxic team not handled well by management and bullying

This board makes for some pretty shocking reading on how toxic this company has become. HR and senior leaders of the business should hang their heads in shame.

Some people are so ignorant! I work in the CX team, everyday customers complain at the terrible service from support and implementation. In the last four years the service levels have plummeted and no one can argue otherwise. Guess what, customers also read this forum as they tell me so. Yes I am waiting for my package to depart if you are wondering. There is a reason attrition rates are huge as customers are fed up being treated so badly but paying more every year. We led by money grabbing id--ts who are only interested in themselves. Wake up!!!

If you think customers (also employees of their own respective company) don't read the layoff then your very naive, the layoff isn't exclusive to keyloop you know!
I know quite a few employees at various dealers and they're all very aware of the layoff.
And for the record, sadly very few customers have anything good to say about the current state of affairs when it comes to keyloop support so the below post comes as no surprise to me.
Things have been slowly going downhill for years, leadership like to sugarcoat everything.

What an astronomical coincidence that a "Keyloop customer" suddenly shows up on Layoff.com, a site completely unrelated to them, on a Friday, just hours after the wannabe genius got called out. And now, instead of answering directly, they're trying (and failing) to keep up the charade by replying through this fake "customer" with the usual excuse: "I'm not racist, it's just that they're really bad ç_ç."

We've been a Keyloop customer for well over a decade now and have generally been happy with the service and support over the years but lately we've noticed a significant shift in how support is delivered and it's becoming a real concern.

There’s been a clear move away from local in country support towards offshore support based in India and unfortunately the difference in quality is hard to ignore It's not just about technical skill but about understanding our business needs and being able to follow through with clear and accurate support when we reach out, even after carefully explaining what’s needed (practically telling them what to do) we often end up in circular conversations with no real resolution and cases are getting closed without the actual issue being fixed and that’s just not acceptable

The previous support teams, who were based locally, understood the way we operate, knew our systems and were able to resolve issues quickly and effectively There was a personal relationship and a level of trust that made a huge difference and that’s been completely lost now It feels like a transactional, disconnected experience which is frustrating given we’re paying the same if not more for what is clearly a reduced level of service.

As a large and long standing customer it’s disappointing to see this direction being taken e feel let down by the current approach and we’re genuinely starting to lose faith in Keyloops ability to support our business in the way it once did.

I guess the biscuit will make it a great place work. Be careful it maybe toxic like the culture or a cheap way of further headcount reduction.

I do truly enjoy post @820g+154y9TPM.

An armchair wannabe genius who thinks using Copilot for grammar will help them, but let’s be honest, it’s probably a “him", completely misses the point: we can all see he is a UK sales manager who was brought on during the CDK years.

The only part of the business still clinging to an auto-generated version of reality, where customer sentiment is supposedly dropping (despite trending upward for the past 18 months), are the backwater, mildly racist salespeople who are still butthurt that first-line contact is now handled by English-speaking colleagues based in another country.

We could go on dissecting the rest of the post, but then "Anonymous" will start complaining about personal attacks, after all, we know how fragile the ego can be when someone can't even sell a DMS to customers actively looking for one.

Please note - this has been through Copilot to reduce any identifiable traits (such is the current paranoia in Keyloop)

After reviewing recent feedback, I find that many of the concerns raised truly reflect the reality of working here.

• Employees are discouraged from offering suggestions to enhance customer experience if their views differ from management, often leading to isolation.
• Despite a strong desire to provide excellent service, the customer experience remains poor, making it frustrating for those who are passionate about customer satisfaction.
• The company emphasizes customer focus but struggles to deliver due to the frequent release of products before they are fully developed.
• Insufficient staffing levels hinder our ability to provide adequate support to customers.
• High volumes of customer complaints create immense pressure on employees, who are expected to be accountable for issues they cannot resolve due to a lack of ownership.

At present, service levels are critically low—reminiscent of the decline observed during the CDK restructuring to facilitate its sale to Keyloop. Morale among employees is deteriorating, with colleagues expressing distress due to their inability to effectively support customers. Queue times continue to rise, and local managers, despite their dedication, find themselves overwhelmed with complaints and unable to send time with their teams and offer genuine support. Speaking to my own manager most of the days is spent keeping customer in a holding pattern - essentially bull po----g.

The only way for customers to receive expedited service is by having a deal on the table for new product, having a director’s visit (every case picked up), or escalating complaints directly to senior leadership. If more customers were to follow this approach, it might force leadership to acknowledge the systemic issues and drive genuine change.

While sales remain a key focus, it is evident that the poor service levels—driven by senior management decisions—are contributing to increased customer attrition rather than business growth.

Unfortunately, long-term employees who have remained committed despite the challenges are now actively seeking opportunities elsewhere. As more experienced staff leave, the knowledge gap widens, further exacerbating the toxic environment and diminishing our ability to achieve the ambitious sales targets set for incomplete products. 80% ready is 20% not ready - would go the shop and buy a product that was 20% not ready? if course not.

Urgent change is needed

Most recent Glassdoor reviews look interesting and honest.

Sad state of affairs. Reviews reporting toxic company culture haven't changed I see.
Best review is likening the company to the Titanic, went down after Tom and co took over.

Its quiet while we deal with latest badly planned changes that have resulted in round 63 of more aggravated clients and work on our CVs and job applications

Maybe they have said goodbye to all people who are not in KLT? That way they would have only people left who agrees on everything and don’t post any updates in here.

Any reason why this page is so quiet lately? Have people left or simply given up? Genuine question.

With a lot of FP people now in KLT and with a manic focus on reducing costs and increasing sales, I’ll assume sometime next year. Biggest challenge for FP will be to find someone who wants to buy Keyloop, because everyone interested would as a part of their M&A process do a DD and find all the skeletons that KLT and FP have been trying to hide in the closet.

Just over 4 years now since FP bought Keyloop, how much longer until a sell happens? Seems to be a lot of restructuring still happening.

The Q&A was not an anonymous Q&A on that town hall that’s why 🙄 Nothing exposed, sorry to disappoint you.

Keyloop have in the latest Fusion Q&A post just exposed that what ever you ask in townhalls as anonymous are not anonymous. Pretty sure it’s the same in peakon. So a good advice if you want to stay out of the sight of HR death patrols, in order not be made redundant, is to stay quiet and don’t make any interactions in any Keyloop systems.

Not another meeting!!!!! Keyloop seem to be having meetings for meetings sake. Does any work actually get done?

I don't know why people who still work for Keyloop come here to complain (some complaining about the meeting that is happening whilst that meeting is still ongoing) - if you dislike the company that much then quit and find somewhere else you are going to be happy, you have choices and don't need to stay at Keyloop if you are not happy with the direction of the company

It’s interesting how more and more of the car manufacturers are less and less interested in Keyloop succeeding in completing and rolling out their interfaces. One could think it’s on purpose, as it’s obvious that under FP ownership the company have become less trustworthy in terms of the future and engagement in them.
“You can’t buy trust, only earn it”

Unfortunately there are people who come here to vent after being treated poorly by Keyloop. Something I can very much understand frankly.

Realistically I think it’s safe to say there is no more immediate risk of redundancy than at many other companies at this time.

As with any business operated by organisations like FP, restructures and cutbacks are the name of the game to try to squeeze profit before a sale.

I dislike the way Keyloop is run, and I understand the dissatisfaction fully, but I think we should use this board to help each other by discussing news of layoffs rather than to slate the company and those who run it (however enjoyable that is).

Would the lack of informative posts here of late be indicative of key people recently departed the business? Or was operation Zong (sp) a hoax? Where is HRinsider et al?

Interesting how the CPO is glorifying their new product, praising the team behind. Isn’t that what Keyloop are paying them to do? And look at what our competitors have achieved in the same, much more and better than Keyloop. The product team only manage to have great products in the market when they acquire them.