I don’t want Dan and Alfonso to get on stage next time and complain about the terrible customer experience on the app or mobile site.
They chose to retain the underperforming team while laying off smart people. How did they decide to keep Adam C over other Senior Directors? And Chris P’s underperforming team remains completely intact.
The buck stops with them going forward. They can’t blame the former leadership team anymore.
@ae So let me get this straight - your big argument is that the Experience team isn’t responsible for the customer experience? Incredible. Truly incredible!
You just made the point better than anyone else could. Nobody’s ever seen anything like it.
Thanks for publicly showcasing the level of reasoning from you and your team.
@ae oops Looks like OP touched a nerve. That’s quite the emotional response. lmao
OP is so smart yet doesn’t realize neither of these teams dictate what the web and act look like, sounds like OP should have been cut
they clearly don’t mind ruining the company with poorly trained outsourced labor and ai neither of which the customers want
You get what you pay for. They always keep the riff raff cause they are cheaper.