#tech

I don’t know how many of you sell any client systems with ProSupport but nearly all of US support has been moved to Panama and Costa Rica. The only reason there’s any US agents left is because of Federal contracts but I’m sure they’ll find a way around that. Feels like deceptive marketing but they changed it to say ‘In region’ now.

I’ve also had some sales agents contact me about exchanges. You can’t get a system exchange if you receive a dead unit within the first 30 days. They have to go to care (good luck) or get a service call before even being considered. The goal is no exchanges at all even when warranted. They did a ‘cost of dsat’ analysis and determined it wasn’t worth a good survey to spend the money on it.

I feel powerless at trying to ‘save the sale’ from tech support sometimes because of our stupid processes.

Just random tech support venting. AMA

What a waste, especially Emea. They don’t solve issues, just whine to global support to fix small things they think are causing the sky to fall. No big picture perspective and too much bloat in leadership. Zero value unless you consider getting your day bummed with their snooty, bi--hy attitude and low IQ threats to escalate their single minded woes to leadership enjoyable.

Yesterday almost 200 people globally in Cargill Global IT (Now called DT&D Digital Technology & Data) were laid off. This included early career / first/second year employees as well. The goal is to replace them with DEI workers out of Atlanta or India/Costa Rica and by lowering the standards on job postings in order to obtain them.

They are more than 2 years into Jennifer Hartsock's tenure as CIO / CIDO and almost every conceivable metric has gotten significantly worse, as a once great place to work has done a complete 180. My guess is her and her leadership team may not be around for much longer.

When did we become a tech company that is not led by innovation but entirely by what is deemed acceptable by our accounting department? They are the ones who make all the important decisions here and it's becoming more blatantly obvious day in day out in our results. Nobody is thinking about future profits, just what we can get right here, right now. It's very annoying that people who know nothing about our core business can wield this much power.