If you work in the call center.. do not use AI call summarization. These tools flag your calls for review. They are trying to push people out on PIPs, leaving you without severance in this terrible job market. Don't believe the corporate lies. They do not give you AI tools to make your job easier, they give you AI tools to serve their agenda. Their Agenda: Outsource and Automate. We in the USA are all probably out of job soon, don't let it be without severance.
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If you refuse to use any AI tool, you will be labeled as such and terminated.
100% they have been mentioning or threatening PIPs at the drop of a hat. The ai tool is terrible and driving customers away too imo
work assist is what flags your calls for review which is why its a coaching cycle if you don't have it open
verint already has keywords added to it though so there's really no avoiding it, work assist just makes it much easier for them to find
lol ok, if they want to audit you they will. With the new tech platform that is coming they will have the ability to see what you are doing.
Use the damn AI. It will make your job easier. Your PSA is a crock of sh-t.