West Corp. Layoffs

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Topics regarding layoffs at West Corp.

West systems/platform staff laid off 11/07/2018

There you have it. Just in case you may think your job is safe if you're working on something important at this place... Think again. They no longer care what you're working on. If you feel like a number, that number will soon be 0.

Targeted Layoffs

At least one office saw a targeted layoff today. One team saw the last remaining member eliminated, effectively terminating the team completely.
by | Post ID: @W17O2Hv
113 views | no replies

New vacation policy

Has anyone else realized that people who started with West years ago (and didn't receive the generous new hire PTO package that's only been around for a couple of years) are going to be cheated out of a year's worth of vacation time during the... read more

Severance release & non disclosure loopholes

For those laid off by West in the past year, check the non-disclosure release document you signed. They have a major loophole that will allow many people to sign them, take their severance and still go after a claim against West for more money or... read more
by | Post ID: @VNRwDB0
299 views | no replies

Class action

There's currently a class action lawsuit in the works for people laid off last month involving some shady business practices

Layoffs in chicago

Source at west’s Chicago office has said that numerous staff is currently being laid off

Layoffs at West are ongoing

People expecting some big announcement are not looking hard enough. Layoffs have been happening nearly non stop for months now. Two there, three here... It's a perfect way to get rid of people without bad publicity and attention. This will not stop... read more

Greedy Corporate Execs Downfall of InterCall

InterCall was DOOMED the day West acquired the company in 2003. InterCall was built on "giving back" to employees. EVERY employee (even front line agents) received stock options and bonuses. Greedy corporate executives ensured all employee engagement... read more


Has anyone else noticed the flood of glowingly positive reviews that have been posted on Glassdoor for West the last few days? Seems uh, odd.

Not Worth the Stress (LOU)

West, Oh West. Previously West IP Corporation and Smoothstone. When I started here over two years ago, I was excited about learning and getting into a company who, by all reports, showed to be growing.... Ha, was I Sooooooo wrong. Direct Supervisors:... read more
by | Post ID: @UTY4CWM
441 views | no replies

Layoffs Septemner

Looks like it’s been announced layoffs at the corporate headquarters. Anyone know who or what department?

Clocking in and out

Management is continuing to hound employees about their time, punches, and taking shorter lunches. People are getting PINS and being written up for minor and petty things. Yet management has looked the other way when clear violations of company wide... read more

We have reached the point of no return

You can rearrange the chairs on the deck of the Titanic but it doesn't change the outcome of the end." There won't be a sequel movie for West. West new leadership has lost the ship and along with it, the morale of most of the staff employees. I can't... read more


What's going on with layoffs? Are we expecting any more this week? I have to admit that last week crept up on me unexpectedly, and considering that I am always stressing about layoffs that's really saying something. Can we expect more surprises like... read more

This company is lost

We lost some very good people at Televox. I’m angry and pissed. We have always been a profitable division of West and we are just getting screwed over. Not only have we been getting screwed for years with no SIP because other divisions were lagging... read more
by | Post ID: @TQxsvpR
490 views | no replies

July Layoffs come early

Layoffs that were anticipated next month comes in early and are happening since last evening . Some peers whom we consider as excellent/outstanding performers have been let go in the name of cutting cost or RIF or whatever you can call. The numbers... read more

This is not about performance

The first performance goal progress entries coming up here this month, wouldn't surprise me if they use that as the basis for layoffs. "Underperformers" will get the axe. You can't be this naive to believe that layoffs are about performance. The goal... read more

West technical teams to be impacted in June

Next round coming up in June impacting technical teams. Omaha impacted but not Dallas due local management group protection. Buildings being sold at various locations, continuance upon site closures progressing, etc. Still think it’s not going to... read more

Layoffs are ongoing

Layoffs are occurring - ongoing - not just in larger numbers. Strategic positions are being eliminated with the goal of eventually shutting down specific sites. If you work at a facility that is becoming emptier and emptier, think about it - who is... read more

More layoffs coming

Think it over - wait and see. +60 more next few months if not sooner. You need to face the facts! I agree with @T4pku4b-4kxo. You all need to get your heads out of the sand. Layoffs are a guarantee, it's better you accept that and prepare for the... read more

Where are people getting their information?

Seriously folks, where are you getting your information? So far I've seen here that layoffs should be expected in June July, August and September. Will there be anybody left when that's all over? The only layoffs I have heard about from other sources... read more

Lay offs are just getting started

People endured multiple years of no or 1 to 3 percent raises are being walked out. Friends I've worked with 20 years being shown the door. Dont work here. Upper management keep profits with little to nothing going to workers.
by | Post ID: @T1ofgJi
271 views | no replies

Is it over for now?

I know there are more layoffs coming in September, so I am not asking about long term. I'm just wondering if layoffs that have been happening for the past two days are finally over and done with, or can we expect more notifications today or even next... read more

May and September

Layoffs started yesterday at the West Point site and there is a rumor there are more today and more coming in September.

Update-2 West 2018 May layoffs

More layoffs will soon occur as new owners Apollo Global Management (AGM) continue driving downward trend of team members. AGM enforces spend less attitude knowing aging equipment causing traffic instability, if West customers only knew. As you walk... read more
by | Post ID: @SOSrY45
1169 views | no replies


Anyone know anything? What’s new they don’t talk about?

Turning into First Data

Benefits are getting a hatchet job starting with 401k, it wouldn't surprise me if they start cutting PTO and switching to high deductible health plans here soon. The executive level is getting filled with people that have worked at First Data, so it... read more

Good read

I’ve been an employee of West (formerly InterCall) for almost 20 years. This is a time of complete uncertainty. We have no idea of our 3rd quarter or 4th quarter numbers as we are no longer public. Gone are the days of company wide conference calls... read more
by | Post ID: @QTKrdph
1002 views | no replies

West Nov 2017 layoffs

Heard that total number of layoffs in this 3rd or possibly now 4th round was 220+ corporate wide late Oct / early Nov. There were 2 rounds in May / June of a couple hundred and sporatic firings and forced early retirements since. But all the execs... read more

As of Nov 3 2017 effective Dec 31 2017

Two managers were let go in the conferencing call center in newnan ga on Friday Nov 3 2017. The entire center will close effective Dec 31 2017. Multiple departments in this center have employees being let go in Dec. The rest must make a decision... read more

Layoff Starting


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