The brain drain at West occurred years ago, when One West was instituted and WIC took over WNG. The resulting purge of the high level technical resources at the various BUs was the death blow to West. A company the size of West can't lose that kind... —  read more 

Who can I turn to if I have an issue with a manager that's making my job unbearable? I know HR is not here to help us but the company and I certainly don't want to put an additional target on my back by going to them, but what are my options other... —  read more 

But the problem remains - limited staff due to layoffs prevent existing and newly purchased customers from acquisition from receiving quality or even sub standard service. You can buy all you want, but unless you are focused on delivering customer... —  read more 

Yet another patient engagement system purchased. No one mismanages quite like Intrado. You have two logical assumptions here. You have no idea what you are buying and how to stay relevant. You are not listening to those close to the work that... —  read more 

NEW YORK, Dec. 16, 2020 (GLOBE NEWSWIRE) – Apollo Global Management, Inc. (NYSE: APO) (together with its consolidated subsidiaries, “Apollo” or the “Firm”) has been named as one of America’s Most Responsible Companies by Newsweek and Statistic Inc... —  read more 

Is it just me or has West never been less transparent? Back in a day, we more or less knew what was happening but now the fact that it is impossible to even guess what is really happening adds to the stress. Instead of relaxing for the holidays... —  read more 

If the economy turns around, do you anticipate any West Layoffs 2021? Any news or rumors?

How does your company wish you happy holidays? Christmas bonus perhaps? Nope...not here. How about a layoff just before the holiday season? Nothing better to lift your spirits!

They have laid off some operators from here as well as other call centers today.

They told us to come get our stuff and leave a box for our new desks because they are remodeling every floor to “keep headquarters in Omaha” the reality is they have 2 bids on both buildings and Intrado headquarters is moving obviously. We will be... —  read more 

Imagine where people’s productivity would be if they worked for a company where they didn’t have to lay awake at night, worried about layoffs all the time. Because they ACTUALLY HAPPEN. They aren’t imaginary. And the company and anyone who knows... —  read more 

Apparently there was a division meeting in L&S recently, and I saw some people confusedly questioning a timeframe of "two months" in conversations after that relating to something discussed in the meeting. What's this all about? Any clues? What... —  read more 

Once again, rumors are starting about a fresh round of layoffs by the end of the year. A coworker heard it from another coworker who heard it from blah blah blah. If people spent half their time and energy focused on their work instead of worrying... —  read more 

Won't be much of West left by the time Apollo is finished https://www.globenewswire.com/news-release/2020/10/27/2115389/0/en/Intrado-to-Divest-Health-Advocate-Business.html

Have there been any new rumors, anything?

Can anyone describe what the experience was like, what exactly happened? I'm pretty sure I'm slated to be cut and would like to know what to expect. Did your immediate supervisor send you a meeting invitation and that was the first you knew of it?... —  read more 

If you aren't happy at West / Intrado....QUIT. Stop spending time posting here and spend more time reading, educating, learning, applying for new jobs and get out of here. We don't need the negative types here any longer. You know the drill and... —  read more 

You’re just a glutton for punishment. More layoffs, management updates a list consistently with your names. It’s like hunger games. Why do this to yourself? There’s a brighter side on the other end.

Were there layoffs at West or no? I've seen several people post here that there were cuts but there is no info on anything having taken place.

Facing a hurricane and they’ll expect us to maintain our closed call rates

Is the September layoff likely to happen?

How can this company sustain itself with the current “improvements” - apparently by adding more to everyone left and we are already stretched thin. Honestly I’ve never seen anything like it. Our poor customers. No wonder they’re abandoning ship.

Anyone negotiated a salary increase after taking on additional responsibilities? Is there significant pay variance among people on the same team in the same role? How is that pay for performance?

If they only knew. Security of data and the lack of integrity of the company. It is all about the presentation.

For a company that has sunk a lot of money into their training and coaching why is it they won’t move forward in the interview process obviously good qualified people for management roles unless they have at least 5 years of management INCLUDING... —  read more 

When you think they’ll make us go back to the office?

Tuesday ends the QTR. Expect the layoffs to start today and trickle into tomorrow.

Why are we not getting our performance evaluations. They are due soon. No evaluations means no performance bonuses.

I’m surprised no one has been talking about the 1 million dollars ransomware attack. Or the other viruses that have cause so much turmoil throughout the company. GTS is completely disorganized and floundering, the amount of money being wasted on... —  read more 

Any upcoming layoffs?

Over the past month Longmont has had at least 5 people with over 10 years tenure leave. People are finally starting to give up and move on.

Our CEO could at least be this honest. https://www.instagram.com/p/B_Dq3PsDxNn/

the last few days HR is running around laying off people in the midst of the Corona virus

Do you think anyone even proposed the idea of pay cuts instead of mass firings? Lots of new executives that can afford to take a temporary salary reduction. I would have been okay with that. Other companies I know have done 20% cuts across the... —  read more 

Still ongoing. If it wasn’t clear how much Intrado doesn’t care for their employees, it is now.

Know your rights- severance isn’t typically a trade of for your silence. HR is there to protect the company, not you. You don’t have to sign anything and they can’t withhold pay for work performed for any reason. https://candor.co/guides/layoff/ —  read more 

Are new layoffs likely due to the Coronavirus hit on the market?

Anybody know if Intrado is still the vendor for Directv’s IVR? Through what was West Interactive. Wasn’t sure if after ATT bought Directv they finished going in-house with it or if there actually still is a Directv hub at W100’s 1st floor.