Former Employee here - just heard there is going to be a small re-org in Omaha. I think that they are getting ready to sell off one of the sections of business. The rumors have been going around for a while about selling off Interactive, so... —  read more 

People are being let go. Open reqs are being closed. Morale is low. More work is being piled on. If you’re not doing the job of 2 or 3 people for pennies you’re not a team player. Apollo is running this into the ground.

Any news about Walmart's contract with West .

Somebody mentioned another round in March - is this true? Where's the info coming from?

Terminate employee, re-post job as "remote", hire worker from Philippines. Rinse. Repeat.

And more lay offs today. Some of the very best people. The bottom line is that Intrado does not care for its people. But by now, that should come as no surprise. When the majority of us are swamped with workloads and asked to take on more.... and we... —  read more 

Just found out they changed the policy manual on us a month ago and didn’t let anyone know. And it’s big. The old policy manual has an entire page dedicated to severance pay, how much you get, based on how long you’ve been with the company. IT’S GONE... —  read more 

I am interested in the overall number of employees. Also, please share if you know how many people work at Omaha?

https://markets.businessinsider.com/amp/news/intrado-to-divest-claims-recovery-business-1028708072 Intrado announced that they're selling their Claims Recovery businesses (aka "Accent"). Does anyone who work there know if there's going to be any... —  read more 

How likely is that there will be West Layoffs 2020? Any news or rumors?

Sweet, more benefits being eroded across NA. Even less reasons to stick around. More expenses will need to be fronted out-of-pocket. So awesome! /sarc

Got an invite this morning for the GTS All-Hands meeting next week. Seems odd. There's no description other than dial-in info, whereas usually there's some spiel about the presentation. Plus, the turnaround seems pretty short; usually, these invites... —  read more 

I'm hoping yesterday was it...

Mobile, Alabama got hit today. At least two people I know of were made redundant this morning. Heard some other areas around Intrado were impacted as well. Anyone have any details?

How long has it taken you all to get your severance package?

It seems like there's a new C-level added every time there's a lay-off. How many did we get this week after an entire office was shut down?

I'm a ex-Westy that was laid off and now a client of West. I got to say, the whole trend West is doing now of offshoring all their support centers, is going to be West's next major downfall. When I have to call a support center, I feel like I'm... —  read more 

Tucson, a small office (around 30 people), just got notice today that it's closing down on 11/15 IN ADDITION TO ALL ITS TEAM MEMBERS. Two groups: 11/15 (majority) and 3/30/2020.. Like 7 people were given until 3/30/2020..basically an entire platform... —  read more 

Just a heads up, hearing that more layoffs are on the way. Possibly to skew their Q4 numbers before the end of the year. Like when will this end?? This company is TOXIC!!!

The writing is on the wall...READ IT! If you are still there and you are NOT interviewing for another company, it’s your FAULT. Take responsibility for YOUR actions.

All but 40 hrs of your PTO is getting moved to a "Sick days" bucket. No doubt so they don't have to pay it out when/if you are fired/leave. This can't be legal can it? Especially in NE where PTO is deemed to be an earned benefit, like... —  read more 

This company went from a large prosperous family company to another overseas India based cheap company. It appears they are headed for bankruptcy. Layoffs every quarter and now most of their operators are in India and Phillipines. They've even sent... —  read more 

This company went from a large prosperous family company to another overseas India based cheap company. It appears they are headed for bankruptcy. Layoffs every quarter and now most of their operators are in India and Phillipines. They've even sent... —  read more 

Hold on to your hats, it is coming again shortly. Polish up your people skills and resume. Time for the quarterly layoffs at Intrado/West. Good Luck everyone.

This is a f—ing slap in the face. The topic is Resiliency? To learn more about adapting positive to change, bouncing back after a setback, having a 'never give up mindset'??? F— you Intrado. This is a huge slap in the face. We haven't heard sh–... —  read more 

Each month I feel like a good chunk of us get by only because we are essential to getting things out in a timely matter, but now with process documentation becoming more frequent, I believe it is only a matter of time before my team and I are let go... —  read more 

I'm genuinely curious...

And not a word in regards to raises. Yep, we are children and can't be trusted with information. Smashing. Just tell us there's a delay or SOMETHING. ANYTHING.

Pretty sure that means layoffs. Best of luck comrades.

Talk of another round this week.

I'm one of the people that got hit in one of the lay off waves. I've since found employment elsewhere but not for the better. What companies have ex-Westys managed to land at next after being laid off or proactively found before it happened to them?... —  read more 

It isn’t surprising that the Intrado president/CEO is doing what he was hired to do—make as much money as possible in as short amount of time as possible for investors. Telling the employees that C-level didn’t get raises last year is NOT transparent... —  read more 

Just heard cash application out of Omaha are all going to be moved overseas over the next 6 months. They have already moved three business units to India and Makati and nobody is the wiser.

Heard at least 30 people were laid off today in various Sales, Account Manager, & Project Manager roles.

Any word on performance raises?

OMAHA, Neb., June 25, 2019 (GLOBE NEWSWIRE) – West Corporation (“West” or the “Company”), a global leader in technology-enabled services, today announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of... —  read more 

I've heard some rumors, are they true?

Did I like that he and his Apollo partner were giving what seemed like smirks while talking about this? No, but give John credit for addressing the topic without a question from the audience to set up addressing the elephant in the room. I'm not... —  read more