#coo

The new COO came to NS in 2024 from UP, after years with CSX. UP will definitely make NS operate under the UP plan, expect major cuts.
Just saying!!!!!

Which USCC COO Business Control teams had impacts today?

Ever since he got a promotion to Executive Vice President, he has withdrawn. Not as prominent. He looks over the CFO's shoulder constantly. He is under qualified and out of his league. He enjoys slashing revenue on plan pricing and can't seem to make up for it in any additional revenue. By the way, how is that Hedge Fund working out and when is the Firm going to become fully transparent with its performance and holdings ?

Not to be out done, but Human Resources has once again made the annual performance evaluation process harder than rocket science, and has added layer after layer of unwelcome, unwanted, unnecesary and extreme complications to an already ardous process for associates and managers. We are collectively FED UP with all of this BS ! It used to be a simple 1 page form. very effective. high impact. reviews took 1 hour. Now it is at least 8 hours for each associates. It is the crazyist thing many of us have every seen and this behavior from a run a way HR group has got to stop. Does the CEO and COO support this ? You support this ? Memo to the CEO: we don't want this process. need this process. eliminate this process or you will lose support from the rank and file for god's sake.

This is the [unofficial] chat for today’s COO Town Hall. Post your questions, comments and concerns here since we can’t truly be honest in MS Teams without fear of being monitored, fired, retaliated against.

From the COO's updated bio on the website:

"During this period of significant change, he was instrumental in modernizing the company’s operating model—most notably by securing strategic partnerships focused on technology modernization and AI-driven code conversion. These initiatives more than doubled Sabre’s engineering workforce, increased development velocity, and delivered greater efficiency and value to customers.'

You can't make it up.

(Well, apparently you can.)

Last few town halls, CEO in jeans and boots with huge belt buckle, now COO with jeans, sneakers, no collar shirt. Is this now the business casual standard? If so, I’m here for it.

Nielsen announced the COO resigned for personal reasons then the stock market immediately plummets. Lowest than ever: around 12 dollars.

Centene's operations is complete chaos. It cannot get any worse. We have a Chief Operating Officer who is supposed to fix this. Why does Susan still have a job????
The blame does not lie just with Sarah. Next level leaders are equally responsible.

https://www.phonearena.com/news/t-mobile-new-coo-jon-freier_id176518

I don't understand HK as COO. If not due to actual incompetence and misconduct, why invite the optics?

1) Corporate Pillar: be a top quartile performer.

Via LinkedIn, Heather was Baxter President of Global Business Units and Americas (2019-2023), EVP/Group President of Medical Products and Therapies (2023 - Feb 2025), then COO Feb - Oct 2025.

Baxter stock went from $85 to $20 since 2020.

Whether accurate or not, in big roles you are judged on results, not what you do/say. It doesn't matter how intricately you lay out your strategy, vision or "playbook." If you don't grow the company, you fail. Why bring in a failure to lead Solventum?

2) Win with Excellence. Paraphrase of Bryan: "We want to win, but ethically. If you or a family member wouldn't use our product due to safety concerns, we'll do the right thing and pull it."

Just a year ago, Heather was celebrating the Novum IQ launch:
https://www.linkedin.com/posts/heather-knight-2620084_novumiq-patientswin-activity-7186818979544346625-TafM/

Heather was boasting Novum sales growth in May 2025, even though recalls were happening a month later. They left the pumps on the market and chose to publish workarounds for hospitals instead.
https://www.medtechdive.com/news/baxter-recalls-novum-pump-one-injury/750127/

Now the pumps are pulled and we have a class action lawsuit citing Heather and Jose (Bryan's brother-in-law), listing 2 deaths and 79 injuries from the Novum platform:
https://rosenlegal.com/wp-content/uploads/2023/07/Baxter-International-Complaint-Upload.pdf

This rundown by a legal firm also suggests issues may have been known via their Canadian launch, which preceded the US launch.
https://zlk.com/learn/baxter-international-inc-bax-securities-class-action-lawsuit

The latest date in the lawsuit text is "September 2025" and web search results covering it start popping up in Oct 2025, so it seems coincidental to hire her in October.

So, of all the possible COO choices... why Heather? I don't get it. Even if we blame all of Baxter's stock issues on the CEO instead of HK, and say she had nothing to do with the pumps... as a new company looking to establish confidence in our next-in-command, I wouldn't touch her with a 10 foot pole. What am I missing?

Layoffs happened this morning again, close to 100 people from COO got laid off

A few weeks ago thee question of layoffs was posed. The response was VH promised no Layoffs and we are lean and mean…

The street and influential groups think Oxy is stale and requires a rebrand both within its teams and its assets. A definition of what Oxy is and where it’s going.

We have since learned about VSPs, HR looking at Reservoir and Subsurface for poor performance, offshore competitors actively looking at non core offshore assets.

For those 6hat doubted about Layoffs and massive transformation what’s your new opinions?

Does anyone have any insights on the COO leaving? Is she training Accenture to do her job too? I never thought they'd let her slip away given hiring goals.

Lets make TGT great again and bring back Mark Triton as COO to support CEO Fidelke and Chairman Cornelly

FYI: was told we were all safe and bonuses might be impacted, but today was let go. Know of at least 10 others, all from COO's part of the organization.

You have a very short window sir to do the right thing until the new CEO comes and sees right through your wall of snake oil and misdirection. Your presentation onstage at the internal kickoff was an hour of wasted time I will never get back. You showed Google AI and Notebook LM and pretended it was a technology forward development. It was not sir. We all saw through your charade.

If you want OpenText to succeed, you need to:

• perform deep product consolidation. Go from 1000 products down to 150. We need one product for each segment we want to play in. Why do we have content server, documentum and core content? Why do we have multiple faxing solutions in BN?
• The products you choose to keep need to be completely rewritten from the ground up using cutting edge architecture and memory safe development languages. Putting a legacy product inside a container doesn’t make it containerized. We need a real automated orchestration layer than can handle availability, capacity in real time by itself. Patching should be done in the middle of the day by scaling and moving without impacting customers.
• Security and privacy need to be designed into all of the products from day 1. As a European developer, I cringe every time someone tells me we will comply with GDPR. Our products are not designed for security and privacy by default. As governments become more demanding, we will be left in the cold. The time is NOW!
• Fire 50% of your direct reports. Most of your VPs and directors are incompetent and would be unable to find a job anywhere else. Most have been here too long and don’t know what modern software architecture looks like.
• Understand that AI is not a product and will quickly become a feature. Slapping AI on something (like Ollie AI) doesn’t make it modern or desirable. Where are your real product managers thinking about building world class functionality? Aviator is nothing more than a Google AI wrapped in OpenText clothes. It is NOT innovation. It is not unique and customers aren’t buying it.

what do you think?

This reorg under COO organization will be huge - will redefine the way any contract is executed/delivered to clients within Gainwell.

It is a major shift that will lead to many losing out (in fact, several positions will be terminated and WFR’d) but for a few, it will be a win for short term.

Look out for the email/discussions from your manager/dept head over next week or so. Good luck to everyone involved.