I was very optimistic when Dan joined and started cleaning up the organization by weeding out ineffective leaders and dead weight. However, the needle still isn’t moving. They haven’t even restructured the teams into the right size or organizational... — read more 

Question posted on AI service: 'How does anything get fixed if customer service is automated and doesn't know the answer' AI answer would surprise the leadership! 'That's a real problem, and many people run into it. In theory, automation is... — read more 

I notice the new Pulse survey asks how long you intent to keep working at Verizon for, with no option to put 'until I'm RIF'd'. Do they seriously think we'll indicate our intent to leave, so they can bank on natural attrition to do Dan's dirty work... — read more 

Did you guys complete it ?

Verizon Replacing Its Customer Service Personnel With AI Has Turned Live Chat Queries Into Low-Quality ChatGPT-Like Replies, Enraging Customers.

I am so tired of getting blamed for projects that went wrong because management approved bad plans.

No longer can get a masters degree? Are these clowns really continuing to go down this cost savings route? We already have zero job growth with no new positions anywhere in finance (and other depts). Whatever, the company su-ks now and I’ll just do... — read more 

I’m genuinely curious. Why are you clinging to a company that no longer wants you? I was an IC that took initiative and did impactful work that improved the performance of my entire team many times but my manager’s actions showed that they didn’t... — read more 

If Verizon converts a majority of its stores to indirect, the company will end up relying even more heavily on corporate business account managers to drive revenue. The problem is they are simultaneously putting increasing pressure on the very people... — read more 

Listen, I’ve been watching this Dan Schulman character—very tall, very thin, wears the jeans, thinks he’s very "Silicon Valley." He was at PayPal, and it was a disaster! A total mess! You tried to send ten dollars to your cousin, and suddenly your... — read more 

https://youtube.com/shorts/A8K-ILroUTQ?si=KUcn2s9sE9-wQlpj

what exactlys the point of telling a customer we will give them one month free for insurance, perk if the customers are going to cancel it anyway? doesnt it hurt the company?

I keep seeing coworkers bail for jobs that pay way less. Nobody even tries to match their old salary anymore because things have become that miserable here. That's how low we have fallen.

This new interview by Dan is the nuke. Feels like everything everyone will be impacted by the news from Dan. He is literally telling us major cuts in high volume will be the norm. Expect layoffs in perpetuity. Everyone in CS is vulnerable. No such... — read more 

Just a placeholder here - "Enhanced ESIP" (early separation incentive package) thread. I know it's not affecting everyone but maybe we can consolidate here whatever we know so far. I'll dig out some older threads and will link them under - feel free... — read more 

There's an earthquake waiting to happen and it's bigger than what anyone thinks.

I’m convinced “nunchucks” has no idea what he’s talking about. https://finance.yahoo.com/sectors/technology/articles/verizon-ceo-sends-shocking-message-163300683.html

Verizon Replacing Its Customer Service Personnel With AI Has Turned Live Chat Queries Into Low-Quality ChatGPT-Like Replies, Enraging Customers -- Omar Sohail Jun 5, 2026 at 11:52am EDT. Companies will eventually replace humans carrying out what... — read more 

What types of roles are based out of this office?

Do they really think AI can make up for that? Are they really that stupid? (that's a rhetorical question)

https://youtu.be/IbiKFm5_was Key takeaways include: • Workforce Disruption: Schulman acknowledges that Al will inevitably displace a large percentage of traditional customer service roles, particularly those handling routine, repetitive tasks like... — read more 

My career and life is so much better without Verizon Thanks for all the severance money and vacation days I stole since I never marked them. Went to good cause paying for kids college. Verizon bucks and would never work there again. 30 years strong... — read more 

Dan here. Announcing our 2026 strategy: We’re looking to globally engage end to end catalyst for change by intrinsically productizing cross-cultural channels and competently expediting seamless alignments. Artificial Intelligence. We want to... — read more 

I used a TON of tokens trying to get Claude to do what I requested. Ultimately, I had to do it myself as it totally su-ks. I hope it cost VZ plenty too

I am writing this to explain to the rest of Verizon about a pervasive and ongoing culture of discrimination, hostility, and bias within our workplace that directly violates standard conduct and zero-tolerance policies. Throughout my tenure, I have... — read more 

Most managers and up at Verizon would not make the cut in today’s landscape. A lot of them were simply at the right place at the right time. They would buckle under today’s pressure, scrutiny, and expectations. Many got there because they knew... — read more 

A new RIF appears to be in the works. VPs and above are holding all-hands meetings with Samantha at The Ridge in mid-July. With the ongoing Frontier integration, major reorganizations are expected, along with anticipated RIF activity beginning in Q4... — read more 

The chatter surrounding Verizon's workforce changes has been a major point of anxiety and discussion across the company, especially following the major structural realignments that began late last year. Here is what is currently happening on the... — read more 

Many companies who totally dependent on AI are realizing the true value of employees. Dan is doing continues layoffs just like anything... AI is much much costlier.

Tower contractor’s perspective: https://wirelessestimator.com/articles/2026/contractor-evidence-and-verizon-internal-communications-make-the-case-that-the-fcc-can-no-longer-ignore/

Read this: https://wccftech.com/verizon-replacing-humans-with-ai-for-live-chat-is-lowering-response-quality/amp/ Glad InfoSys and Accenture are so talented at building AI solutions for our customers. Not to mention our awesome and talented Verizon... — read more 

HANS . humans achieving nothing strategically

Just keep Sr managers directly reporting to Sr Directors. We are top heavy with people being managers only with one person reporting to them. it’s a joke

Not like management has hands on experience in telecom but this guy is trying to ride the AI hype train so hard it’s embarrassing. Very clear he has no idea what he’s talking about. When is the board going to do something about him?

I don’t know for sure but the rumor is getting louder and louder from directors and managers about an across the board Eisp offered to the field in the northeast supposedly unlimited to all groups anyone who wants it.The rumor been from regular to... — read more 

No really, why?

https://www.msn.com/en-us/money/companies/verizon-vz-stock-trades-down-here-is-why/ar-AA24RnGp Bottom line Verizon sold customer location data and was fined $47 Million. Wonder how many employees Dan will lay off to cover this bone head move?

First a post targeting an entire religion, and now a post targeting immigrants. Racists don’t really have a problem with immigration or religion. They have a problem with the fact that they can’t compete fairly and squarely, so they come here to... — read more