#outsourcing

Hearing some finance functions will be outsourced. Anyone have details?

US-headquartered Truist Financial plans to set up a tech centre in Hyderabad, and has floated a tender for firms to set it up and initially manage it. Infosys, a Truist vendor, is likely to bid for the contract pegged at least $250 million. The centre aims to hire 3,000 employees over five years.

Pretty obvious WFC only wants H1B or overseas employees. We need to create side hustles. What kind of hustle have people created? I’m in tech and it seems like it would be an easy side hustle but a small biz needs way different things that a large tech enterprise. Any ideas? Suggestions? What have you done?

There seems to be no rhyme or reason in policy and procedure changes in this company. Does anyone have an idea of what departments/how much of Optum's work has been farmed out to private equity firms? Because I feel like that would explain a lot.

Humana has lost sight of the company’s founder’s mission. If read the biography of David A. Jones Sr. he loved and cared for Louisville and America as a whole. He was all for creating jobs for the American working class. He cared for people.

And now Humana is going out of its way to fly in the face of that mission, by replacing older American workers with Artificial Intelligence, H-1B Visa holders, Contractors, and outsourcing jobs to overseas countries. All in the name of greed, to appease and line the pockets of fat cat bankers, such as Goldman Sachs, JP Morgan, Citi Bank, etc. etc.

If you notice in the start of this forum, Humana has the following listed about themselves; that they are an American company. I would argue that is now far from the case, according to any thinking person’s definition.

“About Humana Inc.:
Humana Inc. is a large for-profit American health insurance company based in Louisville, Kentucky.”

What Arvind and IBM have been doing at an increasing pace. Video here => https://www.youtube.com/watch?v=3Ga-krrYgak

No thank you. IBM used to be great. Now it is not even mediocre. The G Man Gerstner cut his teeth at McKinsey which is telling US companies to gut their US workers. Makes Jack Welch of GE look like a saint compared to the carnage IBM has inflicted on it's US workers for 4 decades once the G Man came in 4-1-93.

Good luck to any field team reliant on the Tyler NOC. Oct 31st is last days.

How can I file a lawsuit against Gainwell successfully? As we all know Gainwell is laying us off but giving our Jobs to Indian people. What proof do I need?

This should be done long time ago!

The so-called “low cost country” strategy has gutted entire departments and cost us some of our best people. Moving work overseas might save money on paper, but the loss of knowledge, morale, and quality is enormous. The people making these decisions never deal with the fallout.

https://finance.yahoo.com/news/indias-sector-nervous-us-proposes-064803045.html

BENGALURU (Reuters) -India's massive IT sector faces a lengthy period of uncertainty with customers delaying or re-negotiating contracts while the U.S. debates a proposed 25% tax on American firms using foreign outsourcing services, analysts and lawyers said.

The sector is likely to be on the receiving end of a bill which, though unlikely to pass in its nascent form, will initiate a gradual shift in how big-name firms in the world's largest outsourcing market buy IT services, they said.

Still, with U.S. firms having to pay the tax, those heavily reliant on overseas IT services are likely to push back, setting the stage for extensive lobbying and legal battles, analysts and lawyers said.

India's $283 billion information technology sector has thrived for more than three decades exporting software services, with prominent clients including Apple, American Express, Cisco, Citigroup, FedEx and Home Depot. It has grown to make up over 7% of GDP.

However, it has also drawn criticism in customer countries over job loss to lower-cost workers in India.

Last week, U.S. Republican Senator Bernie Moreno introduced the HIRE Act which proposes taxing companies that hire foreign workers over Americans, with the tax revenue used for U.S. workforce development. The bill also seeks to bar firms from claiming outsourcing payments as tax-deductible expenses.

The bill could not have come at a worse time for India's IT sector, which is struggling with weak revenue growth in its mainstay U.S. market as clients defer non-essential tech spending amid inflationary pressure and tariff uncertainty.

"The HIRE Act proposes sweeping changes that could alter the economics of outsourcing and significantly increase the tax liability associated with international service contracts," EY India's compliance head Jignesh Thakkar said.

In some cases, combined federal, state and local taxes could push the levy on outsourced payments as high as 60%, Thakkar said.

"While its partisan proposal may seem initially attractive, it's ultimately an artificial cost which makes organisations less competitive and profitable globally," said Arun Prabhu, partner at Cyril Amarchand Mangaldas.

Even so, the idea is gaining traction. This month, White House trade adviser Peter Navarro reposted a call from far-right activist Jack Posobiec for tariffs on services, not just goods.

"When political noise turns into regulatory risk, clients quickly insert contingencies, reopen pricing and demand delivery flexibility," said HFS Research President Saurabh Gupta.

"Clients will simply take longer to sign, longer to renew, and longer to commit transformation dollars," Gupta said.

Industry body Nasscom and IT firms Tata Consultancy Services, Infosys, HCLTech, Tech Mahindra, Wipro and LTIMindtree did not respond to requests for comment on implications of the bill.

BACKLASH BECKONS

Companies are likely to lobby hard against the proposed bill and challenge it legally if passed, legal experts and industry watchers said.

"A bill like this would probably face a lot of backlash from U.S. companies that rely heavily on outsourcing, who would likely bring litigation to challenge various aspects of the bill, if it were ever to be passed into law," said Alcorn Immigration Law CEO Sophie Alcorn.

Sweeping restrictions are unlikely given the practical hurdles in enforcing the bill's provisions, experts said.

"More likely is a diluted version, with narrower provisions or delayed enforcement," said HFS Research CEO Phil Fersht.

The bill could also affect U.S. firms' global capability centres (GCCs), which have evolved from low-cost offshore back offices to high-value innovation hubs that support operations, finance, research and development.

"It will be hard to pull back from existing work, but new set-ups and expansion may get impacted," said Everest Group partner Yugal Joshi.

The proposed tax will impact the cost arbitrage advantage that is among the deciding factors when establishing a GCC, said Bharath Reddy, a partner at CAM.

"However, the lack of availability of appropriate human capital in the U.S. will continue as a problem, and which can be addressed in the near future only through outsourcing," he said.

I am loving AT&T’s new company culture under John Stankey. I roll into the Dallas office after 10AM, and collect my badge swipe. Stay until a little bit after lunch. Get to grab something tasty for lunch. As for actual work? I do as little of it possible. Tasks that would take me an hour, I now stretch out to the whole day.

If I have any ideas or thoughts! Cute - I keep them to myself.

That’s all I have to do. I don’t have the same pressure to perform as non-hub people in California or Missouri - fu-k those guys. Just shift your work to non-hub and overseas employees. Stankey does it all the time - like how he shifts blame or responsibility from himself to others. Follow the leader and you’re safe! Fu-k everyone else!

I was outsourced from FT a few years back. That was the worst thing that happened in my career. Going from a nice in-house job to this cost cutting garbage company. I wish that never happened.

https://www.channelfutures.com/channel-sales-marketing/broadcom-hands-services-business-over-to-partners

https://www.moreno.senate.gov/press-releases/new-moreno-bill-would-crack-down-on-outsourcing-fund-american-workers/
The pdf bill here
https://www.moreno.senate.gov/wp-content/uploads/2025/09/The-HIRE-Act.pdf

If you agree post it.

You’ve got Bd Members age 89, 86, 79,79, 72, 68 and so on. In the past, there were board members over 90 and 100 yrs old. Plus, no term limits. When is the next bd meeting ? Any word on Boca people and property sale ? Outsourcing to India or other countries ? What is the latest on projected layoffs ?

Posobiec’s post reads: “Tariff the foreign remote workers. All outsourcing should be tariffed. Countries must pay for the privilege of providing services remotely to the US the same way as goods. Apply across industries, leveled as necessary per country."

https://m.economictimes.com/news/economy/foreign-trade/trumps-advisor-navarro-needles-india-once-again/amp_articleshow/123722111.cms

Ohio senator introduces 25% tax on companies that outsource jobs overseas | Fox News https://share.google/G3tXfTsJIrMo8qRBB

I work face to face with providers and members and decided to actually encourage them to come to this site and others to be informed about the atrocities of this company and how greedy and shallow the shareholders are. It is important members know the authorizations and care they need are getting created and handled by people oversees. I’ve had providers vent for hours on how rude the Indian representatives are and how they input the incorrect information in the system. I attend very single town meeting and take notes and inform those who are outside the company because this had got to stop. We need to take care of our members and only have American citizens handling their cases. I have even helped a few members find better and more affordable insurances and start the process for canceling whatever they have under UHG. I don’t care anymore.

If the degenerate SVP, EVP and C suites actually scan this board, you have been warned. If you thought you could continue terminating Americans and replacing us with cheaper resources in India, Phillipines...think again. We will make sure you will live in the limelight you deserve.

https://www.moreno.senate.gov/press-releases/new-moreno-bill-would-crack-down-on-outsourcing-fund-american-workers/

Now that India appears to be aligning with China and North Korea- how long can Ford continue to offshore massive amounts of Engineering, Manufacturing, and Tech work there?

Half of Ford’s global enterprise tech team operates from India.

How can Ford remain committed to India as a centre of excellence?

Congratulations DW! What a genius…

https://www.livemint.com/news/us-news/is-donald-trump-looking-to-block-it-outsourcing-to-india-laura-loomer-reveals/amp-11757166244798.html

We are going to see something crazy really soon. People will cut lines as they lose revenue and get laidyed off. The is going to mean one thing an one thing alone. PHONE PLANES MUST GO DOWN.....PHONE PLANES MUST GO DOWN. We can't afford india anymore. the poeople in the USA won't pay. they will cut costs. they are going to do the best and most wise thing. cut costs. First is the car...2nd is the phone. lovely world coming

Layoffs have been happening in small batches. Ford Credit customer service got hit hard this week. you could not get a breath between calls till Friday and that was only because they kept asking for voluntary overtime from employees. Also other depts that we transfer calls to must have gotten cut again because their estimated wait time to answer a call went through the roof. Most of our reps are in Mexico now anyway and Panama for Loss Prevention, etc. I believe Monday Sept. 8th is going to be another firing day. We asked team leaders what was going on since we knew that many people would not be on vacation at the same time, scheduling won’t allow it. All TL did was stutter some stupid answer, not really an answer. I noticed a few of my over 25 year co workers in customer service disappeared starting Monday, August 25th

🚨🇺🇸🇮🇳 TRUMP: WE WILL CRUSH INDIA TECH WORK

Trump is reportedly considering banning American tech companies from outsourcing their work to India, and Silicon Valley is sweating bullets.

Here’s why this is huge: For decades, U.S. companies have sent IT work overseas because it’s cheaper.

In fact, by 2023, they spent a jaw-dropping $132B on outsourcing, with nearly 4 out of 10 tech jobs shipped abroad.

Most of that work went to India, which has built a $62B industry off American companies alone.

But Trump’s message is simple: if U.S. firms stop sending jobs to India, American workers win.

Supporters say it could bring back around 300,000 jobs a year that have been leaving the country.

Critics warn it could spark trade tensions with India, which has dominated outsourcing for decades thanks to lower costs.

This wouldn’t be Trump’s first move.

Back in his first term, he introduced rules to curb outsourcing, too, and now he’s hinting at doubling down.

If the ban actually happens, it could be one of the biggest shake-ups in tech and trade in years, hitting India’s economy hard and forcing U.S. companies to either hire at home or pay the price.

Source:
@nicksortor
, Forbes

It’s deeply troubling to see a U.S. healthcare giant that earns its revenue from American citizens choose to outsource the majority of its IT workforce overseas. While this may boost profits, it undermines high-paying domestic jobs and displaces loyal employees who, in many cases, dedicated decades of service. For a company entrusted with the nation’s health, this move reflects corporate greed at its worst, profiteering at the expense of both its people and the economy it relies on.

www.foxnews.com/politics/gop-senator-drops-hammer-companies-shipping-jobs-overseas-crucial-bill.amp

https://x.com/SouthAsiaIndex/status/1963927195715547432

"Just IN: President Trump considering a proposal to block US IT companies from outsourcing their work to Indian companies — a move that could wreck Indian IT sector & cost millions of jobs."

Halting International Relocation of Employment Act or "HIRE Act" has potential to add a 25% surcharge on outsourced labor. Companies also can no longer deduct those payments for a tax advantage. The Act has to pass but could signal massive changes for companies like Elevance.

https://www.foxnews.com/politics/gop-senator-drops-hammer-companies-shipping-jobs-overseas-crucial-bill

They outsourced 50% of us to sales contractors - Texas

SharePoint required an approval of access to see a group’s content.

Confluence is open across teams, unless the author specifically locks content (rare).

Think about it.

Operations teams were trained on ServiceNow because that’s what HCL uses…

I found outlast week (5 years after outsource), that our outsource was planned for 6 months prior to our layoffs. I was a field Tech in the stores. All of the area Managers knew. They thought they were keeping their jobs! ( Big surprise, they were all let go). Several Analysts in the field knew, they were showing NCR around the stores, after hours when we were off.

The reason for this post, warning to the stores. Planned layoffs are being cemented now before Q3. Watch your back. Not that you can stop the process.....be prepared. Get your resume dusted off and updated. Pull any docs you need off of your personal drive now. Do not trust your supervisor to tell you the truth if you question your job security with the company. Trust noone! Good luck!

They are laying off all onshore contractors and replacing them with offshore resources.

When companies talk about “transformation,” it usually sounds like innovation, growth, and opportunity. At Verizon, though, transformation has quietly turned into something else — a reshuffling of its workforce.

Over the past decade, Verizon’s headcount has dropped from about 135,000 employees in 2016 to just over 100,000 today. The cuts have come through layoffs, buyouts, and big outsourcing deals, like handing off IT operations to IBM or tech support to Infosys.

The people leaving aren’t random. It’s mostly long-tenured employees — the ones with higher salaries, pensions, and strong benefits. When they walk out, so does decades of knowledge and experience that helped keep the company running.

At the same time, Verizon is still hiring. New roles are opening in software, data science, and AI. Public filings show some of these jobs paying between $140,000 and $220,000. Younger engineers are coming in closer to $100,000 to $130,000. That’s good money, but it’s still far less than what many veterans were earning before being bought out.

The result is clear: Verizon isn’t just cutting jobs, it’s swapping its workforce. Higher-paid veterans are leaving, while newer, cheaper, or visa-sponsored hires step in. To Wall Street, this is packaged as “AI transformation” and “efficiency.” Inside the company, it looks a lot more like cost-cutting.

So is Verizon right to do this? On paper, the math makes sense. Lower costs protect the dividend, and pointing to new AI hires pleases investors. But on the human side, the risk is real. You can’t replace years of experience overnight. And if service quality slips or morale keeps falling, those costs will show up later.

Will cybersecurity employees become contractors?

……..was the one who sold HCL to Hans and Kyle. Good lord, when Accenture left I thought it couldn’t get any worse……then HCL happened and their “incredible” managed service team came onboard and is causing perhaps the worst experience for clients I’ve ever witnessed in my years here.