#culture

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perspective on RTO push

i still can't comprehend the reality that there were people in a room deciding this is a necessary idea, are high level meetings just a bunch of sanitized robots? is there a culture of treating people lesser than? what has it achieved im still doing individual work plus teams meetings and not a single in person meeting

night and day difference in quality of life for the worse, just why?


Unpopular opinion

I reported in close proximity to Pete for 3 years and also worked around and with Felicia and Morgan. Pete was a great leader. Yes, he has two watches. But he was smart and asked good questions and focused on results and performance. He had what it takes. He’s a markedly better than Gail. The other leaders? Morgan? Ha. Felicia? Ha ha. Anthem has been a den of mediocrity at the top for a long time. Pete was better than them all…by a lot.


I believe expectations should be clear, consistent, and applied equally

I’ve worked at Wells Fargo for five years. For four consecutive years, I met expectations and received merit bonuses. Last year was the only time I was rated “inconsistent,” based on metrics that were never clearly communicated, and I did not receive a raise.

Now I’m being told I must outperform everyone on the team because of last year’s rating. I’m required to have weekly check-ins and am being criticized over minor issues, while others with similar performance are not held to the same standard.

My manager has said this is due to a “new policy,” but the way it’s being applied feels selective and unfair. At the same time, documentation is being added to Workday that does not accurately reflect the full picture of my performance.


Red lines

I can live with LEX “taking over”. I can live with implementing improved processes from LEX and I can just about stomach the constant LEX narrative of “Xerox are sh** but everything we do is world-class” BUT what I can’t live with is the lack of diversity (of though, inclusion, demo graphics) that LEX have. I have workshops and calls all the time and I’m the ONLY female on them (as all the LEX people are male and white.) do LEX have female VPs? The culture that drives that non-diverse workforce make-up means the the underlying organization demonstrates s-xist and racist behaviors. I have literally seen so many example over the last 6 months of how LEX men bypass a female Xerox peer, so they can talk to a male Xerox person (regardless of “rank”) . It is like going back in time.


Toxic Incompetence

The most toxic workshop culture I've ever seen with ill-fit incompetent management. More, More, More. Angry employees taking it out on one another. Do you think the execs know how it is down here? Horrible attrition, and still layoffs every 2 weeks. I used to be an over achiever, doesn't matter here, you'll only pick up the slack of the duds, bare minimum it is.


Thought for the day

This will come as a surprise to Chevron management; respect is earned and not deserved due to title or legacy. It has been a long time since I worked with a Chevron manager who actually earned respect. Management drafts way too many entitled individuals into their ranks who have little to no regard for the workforce, do not have a reasonable understanding of the workflows they are responsible for nor a comprehension of the industry as a whole. Sad to see the company that I have worked for over twenty years start to cave in on itself due to poor leadership and decision making. Management ranks are full of nepo-babies, one hit wonders, and TikTok influencers without a clue. Experience, skills, and hard work are no longer valued here.


Humorous

It’s striking how the true heartbeat of many companies the frontline workers in blue-collar roles rarely voices complaints about lack of recognition. Yet those in office based positions often amplify their own grievances about feeling undervalued or disrespected. The irony is clear: genuine appreciation is seldom extended where it’s most earned, to the individuals whose hands-on labor keeps operations running.
If the company strips layers and non-essential overhead, the organization would likely continue to function, and often thrive thanks to the quiet, relentless efficiency of those boots on the ground employees. Their backbreaking, essential work persists without fanfare, without viral complaints on forums, and without demands for constant validation. In contrast, the productivity of many keyboard bound roles is far more replaceable than the tangible output delivered by those who actually build, maintain, and deliver the company’s core value.
True organizational resilience isn’t found in boardrooms or spreadsheets it’s forged in the field, by people who show up, do the hard work, and let results speak for themselves.


We are led by !diots from Downstream thinking everything is about them

Downstream VPs managers ruining Upstream, Uncon experienced folks ruining Deepwater and Deepwater folks ruining Uncon.

Yes we need cross fu ctional experience, but not Leaders/managers. They come and make people do uncecessary studies and projects which are doomed to fail. The upstream industry is more than 100 years old, yet these d-mb bozoz think they can change the world.

This is foolishness

#IGNITE Stupidity


Contractors gone?

My area is getting rid of our contractors, and not backfilling even after a large VSP leave. Checking to see if other areas are experiencing the same in the very near future. Is CF trying to get the rest of us that’s left to just quit? Entire company has fallen apart more in the past few months, just when I thought it couldn’t get worse but yet HR pretends we’re stronger than ever? Have they read comments from our members or providers or even employees? Leadership definitely doesn’t know how to read the room.


Still need to clean up management

It’s been a year since DEI stopped (not taking about race, I’m talking about people who are unqualified and will not put in extra effort to be good at their jobs). Fidelity put us in this position because they promoted the least qualified people for management, rather than laying them off.

Layoffs SHOULD happen, but it needs to focus mostly on lower and middle management. That would literally solve the culture problem, the stress problem, and the culture of fear and stress. Instead of making a few bad apples sad, Fidelity has destroyed itself from the inside out.


Belfast thinks they are safe. It’s all about the crossed fingers and let’s huddle together.

Just like so many other sites, they were given a feel good speech and feel all safe and sound. It’s all nice weather before the storm hits. The layoffs are a roving spot light. Sometimes it quickly passes over, sometimes it stops and stays for a while focusing on one area only. Right now the Belfast office feels safe but so does the docks before the ocean swells. Oh, there’s plans for Belfast alright, they’ve just not manifested yet.


This will be a hard post as I have to be vague.

So after the multi phased layoff, re-orgs, I have a MD 3 layers up that does not understand the tech they are over. No shocker there, but they are making decisions that more than hamper operations. I can’t be specific naturally but let’s just say they are out of their depth.

It’s like “so you need nails to build a house, are you sure you can’t cut back on the number of nails used? or let’s try using half the nails, how about that?. If you aren’t sure if the structure can remain standing, then just build half of the house.”

That’s as close to an example I can give without jeopardizing my employment but you can see how odd and reckless this is. Now imagine trying to explain the folly of using half of the nails and\or building only half of the house and they just don’t get it.


Article about the the future

Despite the online gushing about a Verizon turnaround since CEO Dan Schulman took over, the completion of its break up by delayering, which started more than 10 years ago, seems a far more likely outcome for what was once the top wireless provider in the US.

Verizon has been delayering for a decade
Delayering is when a telco splits itself into separate ServCo, NetCo, and InfraCo layers and sells off its assets to address its debts. (For a deeper understanding, check out this TM Forum research report on it). Verizon has been at this awhile.

Sold its towers

Verizon began delayering in about 2015 when it sold most of its cell towers to American Tower and the rest to Vertical Bridge just last year. Now largely a ServCo-Netco, Verizon leases towers from American Tower, Vertical Bridge, Crown Castle, and SBA Communications. The company still owns its base stations and other network gear, which move toward obsolescence every day.

Sold its data centers

Verizon left the data center business in 2017 through a deal with Equinix and now partners with hyperscalers like AWS and Microsoft for data center capacity. So, Verizon does not own much of the physical plant where it runs its IT and network systems.

Verizon’s IT landscape remains on its books, but much or most of that is outsourced and licensed, some is obsolete, and all of it is aging fast. As the pace of change increases across IT markets worldwide, especially with the AI invasion, its legacy BSS and OSS systems become costlier and less relevant to future value.

Spinning off its stores

Most recently, Verizon announced it would convert its company-owned stores to franchised Authorized Retailers. Most likely these physical assets will go to big partners like Victra and Wireless Zone, which already operate thousands of Verizon stores. This also relates to the company’s announced layoffs of thousand of customer-facing employees to shed expense.

Fiber miles next?

Verizon still owns significant installed fiber optic assets. Just as AT&T and T‑Mobile US lease most of their fiber, we should probably expect to see Verizon sell off this physical plant to raise more cash.

Becoming customer-focused? Not really
Schulman’s turnaround spiel insists the company “must shift to a customer-first focus.” This is a tacit admission that Verizon isn’t customer-focused now.

Lip service ripped from T‑Mobile

Spinning out thousands of stores to partners who charge added service fees doesn’t sound like a customer-centric move. The messaging sounds disingenuous and is cut-and-pasted from T‑Mobile’s playbook. T‑Mobile’s “customer obsession” has helped it take the lead in US wireless and it took a few years to kick in.

Cut rate holiday offers

Verizon launched a “bring your bill” holiday campaign to undercut AT&T and T‑Mobile pricing. This isn’t customer-centric, it’s prospect-centric. And it’s a race to the bottom price gimmick Sprint failed with before being acquired by T‑Mobile US.

This desperation rate cut coupled with the 13,000 non-union layoffs looks more like a short-term ploy to bump Verizon’s stock by doing two things Wall Street likes: cutting costs and adding subscribers.

These moves might benefit Schulman’s cadre of executives and remaining shareholding employees. Keep an eye on insider sales the minute the stock price moves north, if it does.

Cannibalizing its own MVNOs
Part of Schulman’s justification for price cutting is to fend off its aggressive competitors and turn the tide on customer churn. Wireless offerings from cable MSOs are major drivers of the churn he wants to stop. Two of the biggest players in cable MVNOs are Comcast and Charter, which use Verizon’s network. Verizon might win some customers away from AT&T and T‑Mobile with its holiday sale, but they will also undercut these wholesale customers.

Back in May, Verizon Consumer CEO Sowmyanarayan Sampath was telling the street that cable MSOs are “a very important strategic partner of ours” adding that because they only focus on certain segments and play in markets where Verizon “may not have a presence… it’s actually a gain for us.”

Here’s your mixed metaphor of the day: Verizon is a snake eating its tail while rearranging deck chairs on a sinking ship. This is BS on top of BS from Verizon leadership.

A mountain of debt to conquer
One thing Verizon does own is a $147 billion mountain of debt. This stands against less than $8 billion in cash on hand. Some of this debt is a leftover from the company’s debt financed, $130 billion purchase of Vodafone’s stake in Verizon Wireless back in 2014. Selling off assets to American Tower for $5 billion hardly made a dent. Some debt also ties back to its C‑band spectrum auction “win” in 2021, which cost the company more than $45 billion. Spectrum remains Verizon’s prized asset, but it’s not enough to overcome its debts.

This makes Verizon dependent on its rich cash flows. The company reported about $135 billion in operating revenue for 2024, with about $37 billion in cash flow and $19.8 billion in free cash flow. Verizon’s annual interest expense alone is around $7 billion. This doesn’t set a great stage for a turnaround and is a big part of the reason for the company’s mass layoffs just before the US Thanksgiving holiday. Classy move.

There’s not much left for Verizon to sell out of its cupboard and only so many heads it can cut to deal with its ugly debt problem.

If you’re a Verizon IT vendor, get ready to feel the squeeze. You can bet a round of contract cancellations are on the way. It would not be the first-time new management in a US telco booted out as many IT players as it could to cut costs.

Private bankers happy, public shareholders not
What’s left of Verizon will be a low-cost wireless brand that offers less value to consumers than its own MVNOs.

This reduced company isn’t suddenly going to care better for its customers. It won’t cater to businesses better as it trims back the IT and employees it needs to do so. And it doesn’t offer a better network than its rivals.

Schulman may have a great track record making investors happy, but which investors is he trying to make happy now? I don’t think it’s the public market.

Private banking interests will benefit most from the finalization of Verizon’s break up. Public shareholders will be left with the brand, debts, spectrum — if that isn’t also sold off — IT expense, and probably a reduced dividend in the not-too-distant future.

Verizon turn-around? It seems doubtful that’s even the plan. The completion of its de-layering and devouring by private money interests looks like a far more likely outcome. Then it’s a question of who buys whatever is left.


Cultural downhill effects

I think what’s worse than the tangible changes being made is the culture and environment it’s creating. They lack actual leadership competency to know that with any change comes a far and wide ripple effect you have to LEAD through! In the absence of that you create irreparable chaos that flows all the way downstream. Your next level leaders fear their jobs so they start throwing down hammers, those leaders isolate in fear cause they don’t know how to cascade those messages. Employees then feel the weight of all of it knowing something is going on and watching their colleagues disappear like it’s a reaping. The stress causes people to act in ways they normal wouldn’t and it’s not good! Unethical behavior takes shape, employees suddenly view their colleagues as threats - he-l even leaders do. You create a culture of every man out for himself trying to essentially save their life while dying on the inside.
Whatever your intended outcome is, congratulations MC, you effectively destroyed your workforce in the end.


Employee Postings on LinkedIn

What is going on with the continual stream of postings on LinkedIn with our executives at charity events, groundbreaking ceremonies for non-profits, opening of trading floors at a university, and Leaders Group members discussing risk, AI, and advertising their latest speaking engagement outside of the company?

In HR and IT, it seems to be the norm to promote yourself outside of the company. Our EVP of HR (not a real position in other energy companies) is attending events and putting himself front and center at the opening of a university trading floor. Why is he even there?! Should that not be an opportunity to promote our traders and the trading leadership? Instead, he is front and center.

This all started under M@rk and the selection of the current EVP of HR and EVP and Chief Digital and Admin Officer. They promote themselves externally on social media, share their travel plans to foreign destinations with their teams, and are clearly angling for more senior roles outside of the company.

Meanwhile, employees are losing their jobs and we being told we need to manage our own careers.

The culture at PSX has been broken and these two “leaders” are a big part of the problem. M@rk, wake up and do something about it.


BOA is known to layoff hardworkers more than those who don't do their fair share of work.

BOA is known to layoff hardworkers more than those who don't do their fair share of work. I have been with this bank for 28yrs and witnessed so many good workers who always did what was expected of them within their role and more. While the slackers tend to remain left behind. This has resulted in questioning why should those who are always willing to do more than what they are expected continue to do so and let those responsible for doing certain tasks do their damn jobs.

How many of you have a manager that is always meddling into other teams responsibilities and expect their own to do other teama work oppose to reaching out to those teams to do their jobs? I'm so fed up because I see a few managers that I interact with do that and to me that is crossing boundaries and disrespectful to other managers.

At the end of the day those leaders meddling tend to be the ones to get let go from what I have seen in the past.


AI Governance? We Can’t Even Govern a Meeting Agenda.

So apparently, throwing darts are the new operating model. Town hall highlight of the year: Head of IT + CFO confidently announce that “No other companies have figured out AI governance… but we will.”

The silence afterward? You could hear a budget being cut in real time. This is coming from leadership that still treats basic project tracking like it’s emerging technology. But wait, it gets better.
Our fearless IT leader sends the brand-new “Head of Data” out of the country to “vet options” we aren’t even authorized to implement. Bold strategy.

Minor detail: this individual’s experience in data and technology appears to be limited to creatively rearranging LinkedIn buzzwords. If résumé fiction were a programming language, we’d finally have expertise. Because promoting someone with no clue in the space worked out so well last time… why not run it back? Now the plot twist: they’re stuck abroad due to regional conflicts and travel disruptions. You truly cannot script this level of tragic corporate comedy. We can’t align on reporting standards, but we’re about to solve global AI governance. Sure.

Next town hall prediction:
“We’ve decided to skip governance and move straight to vibes.”


At what point do we start saying no

Leadership is clearly not up to the task to turn this company around. Stock got a bump but regressed, NA volumes aren't working even with PPA investment and acquisitions, and we're getting the shaft with low team score and merit raises. At what point do we collectively say we aren't going to work to execute shoddy decisions that cost us money?


Really this bad?

I’m honestly having some regret about taking this job, especially after finding this forum. I wish I had come across these comments before accepting the offer, but here I am. Is it really as bad as people describe?

I started in January and my role is remote, but based on what I’m reading, it sounds like that could change at any time. I also don’t really feel like part of the team yet. I assumed it was just because I’m still new, but now I’m starting to wonder if this is just the culture here.

Is this how most people feel? Is everyone just quietly checked out?


Unprofessional lower management

This concern is to address ongoing situations regarding the handling of confidential information within lower management on the Central Review Team.

It has come to everyone’s attention that confidential employee matters and sensitive information are being discussed or shared with individuals (the su-k ups) who do not have a legitimate business need to know. This behavior raises serious concerns about privacy, professionalism, and adherence to company standards.

Maintaining confidentiality is not optional it is a fundamental expectation in any professional workplace. When management personnel share private information inappropriately, it undermines trust, damages team morale, and creates an uncomfortable work environment for employees who expect discretion and integrity from leadership.

Beyond being unprofessional, this conduct may place both employees and the organization at risk. Leaders are expected to model ethical behavior, protect sensitive information, and ensure discussions about employee matters remain limited to appropriate and authorized individuals.