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CVS Misunderstanding Clarification - NOT RELATED TO PRESCRIPTIONS

For the avoidance of doubt:

  • “CVS” refers exclusively to Connected Vehicle Services, a division responsible for vehicle connectivity systems, diagnostics, software interoperability, and associated service delivery.
  • Discussions or references to external pharmacy entities (including retail pharmacy terminology) are *not applicable in this context and should not be used in professional communication, documentation, or reporting.

Yes, it’s confusing. No, we won’t change the name.

Recently, there has been an increase in informal commentary including eye‑rolling, sarcasm, impulsive sighing, repeated references to color associations (notably orange hues), and metaphorical language around unexpected operational incidents.

To maintain clarity of communication and alignment with organizational values, employees are encouraged to refrain from directing questions to unrelated external entities and projectiles (e.g., inquiries about over‑the‑air "balloons" or pharmacy analogies regarding connectivity issues). This is to ensure our products are released by 2030 as part of our vision to increase diversification economically, socially, and culturally through Model e.


CONFIRMED: January 2026 Layoffs

Moderate layoffs will be coming in January. These are mostly intended as a layoff for low or moderate performers across marketing, product and engineering, not as a broad layoff due to business conditions.

There are no specific target numbers identified — it is primarily low performers, unmotivated people and those who are not on board with the company mission.


Tech issues related to merger, still happening

I was informed by a teller that many deposit accounts are flagged incorrectly as individual when they should be joint. She said this is a bug, left over from the merger. I went in to the branch because of a letter stating as much. What happened to "we will look at both BB&T and STI systems, evaluate which is best, and migrate to those systems"?


How to minimize your odds of being laid off

  1. Stop volunteering extra work. Just provide what’s asked—no more, no less.
  2. Stop trying to do the right thing, even if leadership preach “honesty, integrity and accountability.” Use phrases like: “Happy to support the chosen direction”.
  3. Don’t speak up DIRECTLY against leaders’ choices. Instead summaries discussions like “Per our discussion, option A was chosen despite X, Y, Z risks. Please let me know if there’s any misunderstandings on my part.”
  4. ALWAYS be civil. Don’t try to prove someone wrong or expect leadership to acknowledge your voice.
  5. The five “Don’ts”:
    • Don’t become the lone moral hero
    • Don’t assume logic will win
    • Don’t over-explain bad news
    • Don’t expect stated company values to protect you
    • Don’t put your name on things that is not your own work or idea. If your boss changes your content - remove your name.

Promotions & Layoffs

Promotions - Basically you can no longer get promoted unless someone leaves a C-level that you are interested in. E.g. C12 will not get promoted for how hard they work, they can only get C13 if someone leaves that role or a rec opens... Bonus have been rubbish for years and pay rise are the same excuse each year "the bell curve" and you get 1%

Layoffs - As we were advised before, would be 20,000 until 2026. Well more information out today that the layoffs will not stop. As long as AI and cut backs happen, this will just keep going on and not stop until the shareholders are happy.. which they never are. I would advise people to stop taking on more work, setting up meetings etc for nothing in return.

Never in my years of working for many companies have I seen a once reputable business become incredible tight and awful to work for. Why would I work overtime when it doesn't reflect? Why would I work harder if there are no promotions? Why would I want to stay in a dead end role with no prospect of earning more? Why would I take on more work and not given anything for it?

Citi has become the company everyone advises to leave or not apply for. A company at one time I was proud to work for, I no longer am. Citi is a place you go to live out the rest of your life by achieving nothing. Shame it went that way